Evening Guest Service Representative

4 weeks ago


Kalispell, United States Glacier International Lodge Full time
Benefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist the Front Desk with Guest requests and performing guest shuttles to and from the airport.

The ideal candidate takes pride in the look and feel of the front entrance of the hotel and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you 

Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Perform guest requests quickly and accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Ensure compliance with health and quality standard 
  • Assist guests with luggage
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Must have a clean driving record
  • Must be comfortable driving a 10 person shuttle Van
  • Knowledge of hotel operations
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment



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