Evening Guest Service Representative
3 weeks ago
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
The ideal candidate takes pride in the look and feel of the front entrance of the hotel and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you
Responsibilities
- Greet every guest with a smile
- Assist guests with the registration process
- Perform guest requests quickly and accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Ensure compliance with health and quality standard
- Assist guests with luggage
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Must have a clean driving record
- Must be comfortable driving a 10 person shuttle Van
- Knowledge of hotel operations
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
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