Evening Guest Service Representative
4 weeks ago
Benefits:
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist the Front Desk with Guest requests and performing guest shuttles to and from the airport.
The ideal candidate takes pride in the look and feel of the front entrance of the hotel and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you
Responsibilities
Greet every guest with a smile
Assist guests with the registration process
Perform guest requests quickly and accurately
Anticipate the needs of guests and build rapport
Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Ensure compliance with health and quality standard
Assist guests with luggage
Qualifications
High School Diploma/GED required
Familiarity with hospitality industry standards
Must have a clean driving record
Must be comfortable driving a 10 person shuttle Van
Knowledge of hotel operations
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
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