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Floor Manager

2 months ago

Tempe, United States Roadhouse Cinemas Full time

ROADHOUSE CINEMAS OFFERS

MEDICAL, DENTAL, VISION, 401 (K)

& FREE MOVIES

Floor Manager - Scottsdale

Duties include, but are not limited to:

  • Coordinate the tasks of employees on shift to ensure a smooth flow of operations.
  • Ensures that guests experience the highest level of service by effectively training, coaching and developing employees.
  • Provide regular communications between management, team leaders, and subordinates.
  • Complete shift notes daily.
  • Takes ownership for hospitality and guest experience, addressing concerns and finding solutions in response to guest feedback.
  • Complete the opening and closing checklists daily, while on shift.
  • Overall management of guest services and employee relations, communicating with GM & HR.
  • Responsible for daily cash handling.
  • Responsible for balancing drawers, issuing drawers, filling out the daily safe log, ticket log, and weekly ticket inventory.
  • Assists in recruitment and hiring of FOH staff which includes Roadie Reps, Bartenders and Expediters, adhering to established RoadHouse protocol to ensure effective hiring and minimal turnover.
  • Conducts voids and refunds audit.
  • Conducts weekly ticket inventory audit.
  • Walks the building to observe and report safety compliance and maintenance needs.
  • Assists with injury reports for guests and/or employees.
  • Monitors and controls cleanliness of building, theatres, and restrooms.
  • Monitors for potential theft from policy abuse by guests to internal theft by employees, and notifies GM, HR and/or owners immediately.
  • Understands how projectors work and can trouble shoot when needed.
  • Uses proper procedures and follows set policies.
  • Maintains situational awareness, knowing when and where to step in and assist, including running food and drinks, or assisting at the bar or concession stand when needed.
  • Work on projects or tasks assigned by the GM or AGM.
  • Constantly taking the pulse of the business, with a presence most often on the floor, not in an office.
  • Responsible for Answering messages that come in from social media and respond to reviews on social media (up to 1 hours per day weekdays social media on a daily basis)
  • Coordinate the comment card & mystery shopper program Collected each week and send out a report to Management and Ownership
  • Conduct random F&B quality and cleanliness inspections and report findings to GM & Ownership

Must have the following qualifications:

  • Previous hospitality and guest service experience
  • Title 4 and Food Handlers card
  • Knowledge of modern filing and recordkeeping practices and procedures.
  • Computer proficiency with Microsoft Office Suite software, G suite, word processing, email and spreadsheet applications.
  • Ability to positively communicate and instruct team members, offering assistance in areas where they lack knowledge, skills or experience.
  • Ability to balance the concepts of teamwork, guest service, and profitability.
  • Must be able to work any shift, weekends, holidays and special events as needed.
  • Must have employment eligibility in the U.S.

Come join the fun

Open 365 days a year, Roadhouse Cinemas offers an extraordinary restaurant & an impressively creative full bar featuring high quality wines and craft beers, and overwhelmingly comfortable recliners Plus, our staff gets to see new movies before anyone else

RoadHouse Cinemas is proud to be an equal opportunity employer. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin or any other legally protected status. E-Verify.


Benefits and Perks:

This position offers competitive compensation, medical, dental and vision benefits. Perks, of course, include free movies and discounts on food and drinks 401(k) offered after one year of employment.