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Senior Infrastructure Engineer

2 months ago

Campbell, United States University of Derby Full time

About the role

The Senior Infrastructure Engineer will work closely with the second line operations team to ensure the endpoint estate is functioning as needed and work on operational handover as required or work is identified for left shift.

Supporting the delivery of digital transformation and automation to the team and the wider university; the Senior Engineer will assist the team leader in ensuring Digital Solutions and Services are able to deliver services seamlessly and build on existing automation such as PowerShell and infrastructure as code as well as promoting our culture of left shift into the Service Delivery teams.

Supporting the delivery of game changing projects to ensure we deliver excellence to our students and staff across core university requirements in teaching, research, regional, civic as well as the traditional network infrastructure role. This is an engaging and interactive role.

Working collaboratively, the Senior Infrastructure Engineer will work across the department and wider university, but especially liaising with Service Delivery, to address problem management and help deliver a culture of continuous service improvement.

Our infrastructure is future focused; Windows 11, OSX, Intune, JAMF, Autopilot, MECM, Office 365, Azure, TrendMicro. 

Principal accountabilities Work with the Team Leader to achieve the strategic objectives of the team. Ensure the Endpoint estate is well managed and secure and provides the appropriate customer experience. Service ownership / service delivery – co-developing key strategies, roadmaps, designs, developing and then implementing / updating services within the team, ensuring all documentation is in place and service transition is seamless across the various internal teams. Works with the endpoint team leader to ensure an excellent student and staff experience across the estate. Assists with sector horizon scanning, benchmarks service against the sector to ensure service is future focussed. Responsible for solution documentation, which may include training, process development and explanation of standards. Responsible for setting standards for hardware, software and configuration management. Responsible for ensuring Disaster Recovery and Business Continuity processes are in place and tested where appropriate for the endpoint service. Identifying existing processes for development of either new or improved automation or document handover of process to the second line team Responsible for assisting with key projects which can be across department. Responsible for ensuring monitoring of all services, including predicative and analytics, is available for all services and reporting to the management team. Maintain security of complex hybrid systems through implementing secure strategies, policies and controls and automation where possible. Owns priority and diagnosis of incidents according to agreed procedures and helps mentor others in this process. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures and ensures lessons learned. Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes / remedies. Assists with the implementation of agreed remedies and preventative measures. Serves as an escalation point within the team and for operations (tier 3 support) for highly complex solution resolution, and responsible for root cause analysis. Assists in evaluating the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment. Work with the Infrastructure Team Manager and Lead Engineers on managing external vendors and suppliers, or escalating where necessary, ensuring vendors are delivering on service and providing best value to the university. Working in a team environment to deliver complex solutions to multiple internal and external business units Mentors across the Infrastructure and Service Delivery area. Person specification

Essential Criteria

Qualifications

BSc in Computer Science (or equivalent) or equivalent industry experience.

Experience

Experience of implementing innovative solutions that are customer and future focused. Significant experience of managing large-scale mixed estates of endpoints (Windows, Mac and Mobile). Experience of developing and deploying high level infrastructure and solutions. Extensive experience of application packaging. Experience of Configuration / Endpoint management e.g. MECM, Autopilot, Intune, JAM. Extensive experience of Microsoft Active Directory / Entra ID and Group Policy. High level of experience and proficiency of PowerShell to script solutions and automations. Extensive experience of managing the Modern Desktop (Windows 10/11) and implementing best practice with regard desktop application and patch deployment. Experience delivering in a high performance multi-disciplinary infrastructure team. Understanding of project management lifecycle from conception through implementation. Demonstrated proficiency and technical knowledge of infrastructure technology communications / protocols –TCP/IP and other relevant protocols. Demonstrated proficiency in analytical and problem-solving skills with ability to correlate cross-platform technologies. Proven experience of Microsoft Office 365, Exchange Online, and Azure services e.g. Azure AD Connect. Experience of Firewalls, Backup/DR solutions, DHCP, DNS etc.

Skills, knowledge & abilities

Security Technologies e.g. TrendMicro Apex One, Cloud One, Defender, SIEM. Demonstrated proficiency in public (AWS, Azure/Office 365, GCP) and private cloud platforms. Understanding of Container Technologies (e.g. Docker, Kubernetes, OpenShift). Operating Systems (e.g. Red Hat, Ubuntu, Windows, OSX). Identity and Single Sign On (e.g. Azure AD/AD Connect, ADFS). Orchestration / Automation Experience. Ability to deliver within tight deadlines in a demanding environment. Attention to detail and determination for excellence. Passion, energy and enthusiasm for continuous improvement and encourages innovation. Develops and utilises expertise for the benefit of customers and colleagues and can apply knowledge quickly to new challenges.

Business requirements

Work as part of an on call out of hours rota. Help with the development of staff across Infrastructure and Service Delivery. Engagement with Students to ensure Service if fit for purpose, and to assist with Student employability.

Desirable Criteria

Qualifications

Relevant professional certifications e.g. MCSA.

Experience

Integration of cloud services with on-premises infrastructure. Familiarity with DevOps processes and practices and automation. Previous experience within a Higher Education Institution. Proven experience of managing support contracts, ensuring vendors are compliant with their SLAs and KPIs. Experience of developing and migrating to infrastructure as code, and automation of services.

Skills, knowledge and abilities

Understanding of Information Security best practices. Understanding of procurement regulations, guidelines and procedures such as tender processes and IT public sector frameworks. Server infrastructure (Load Balancers, DNS, DHCP, VMWare). Network infrastructure (TCP/IP, Switching, Routing). Knowledge and experience of Infrastructure as a service (IaaS) and Software as a service (SaaS) concepts. Benefits Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata) Local Government Pension Scheme Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Discounted access to Devonshire Spa Holiday trading Cycle to Work scheme A flexible working environment A commitment to personal and professional development