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Customer Service Representative

3 months ago

Summerville, United States Bosch Group Full time
Job Description

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
• Professional etiquette dealing both in face-to-face communication as well as via telephone and email
• Support launch of customer delivery creation at warehouse
• Communication with both internal and external customers
• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
• Daily customer order pick creation
• Entry level material planning
• Drive to seek resolution to variances by going to the source
• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
• Office duties: filing, faxing, scanning
• Maintain and abide by records retention procedures per Central Directives
• Knowledge of what an escalation processes is and reasons
• Ability to problem solve utilizing the 5 Why's or 8D formats
• A team player that can effectively back up others as needed
• Other duties as assigned

This is a 2nd shift position (1 - 9:30 P.M. w/work flexibility as needed)


Qualifications

• High School Diploma or related discipline preferred
• 3 - 5 years of experience in a warehouse environment required
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction



Additional Information

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

·       FIRST Robotics (For Inspiration and Recognition of Science and Technology)

·       AWIM (A World In Motion)

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