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Call Center Agent

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Des Moines, United States Scarlett Marketing & Design Full time
Job DescriptionJob DescriptionSalary: $23.90 - $28.50 Hourly

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. As a Call Center Agent, you will play a crucial role in delivering exceptional customer service and ensuring customer satisfaction. You will be responsible for handling a high volume of incoming calls and providing assistance to customers with their inquiries, concerns, and requests. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced and dynamic environment.

 

Responsibilities

 

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate and efficient information to customers regarding products, services, and company policies
  • Resolve customer issues or complaints in a timely and satisfactory manner
  • Maintain and update customer accounts with relevant information
  • Utilize computer systems and software to track, gather, and analyze call data
  • Follow standard operating procedures and scripts when handling different types of calls
  • Collaborate with team members and other departments to ensure customer needs are met effectively

 

Requirements

 

  • High school diploma or equivalent
  • Previous experience in customer service or call center environment preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle a high volume of calls and multitask effectively
  • Proficient in using computer applications and operating systems
  • Attention to detail and accuracy in data entry and record-keeping

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