Developer (Specialty) II

Found in: Talent US C2 - 2 weeks ago


Austin, United States AVA Consulting Full time
Job Description:

Day to Day Responsibilities of this Position and Description of Project: Gather and define requirements/solutions for Speech & Text Analytics solutions Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions. Perform in-depth analysis to identify high-level business and functional requirements. Create and maintain requirements and functional documentation to support the development and QA processes. Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements Design, develop, deploy and maintain Business Rules / Configurations etc. within the Speech & Text Analytics solutions Knowledge of Speech & Text Analytics solutions like CallMiner, Nexidia, Genesys etc. Be the Point of Contact for technical issues, and troubleshooting based on understanding existing configurations and workflow, and working within escalation processes to resolve more advanced issues. Understanding the technology solutions and tools in place to be able to convey the existing or changing technology to the business in a non-technical manner. Lead QA efforts in writing test cases and perform endend testing to validate the expected experience. Being able to adapt/ be flexible to changing priorities and have the customer success as the focus to drive critical experiences/solutions. Work with developers / system engineers to manage sprints and perform Release Management tasks. Ability to define and monitor KPIs on solutions to drive continuous improvement. Analyze trends in product solutions to identify customer problems and new opportunities; partner with core stakeholders to understand key drivers Strong communication, collaboration, and stakeholder management skills Required Qualifications: Bachelor's degree in Management / IT + years of prior experience as Tech Analyst / Business Systems Analyst or similar role, preferably in Contact Center domain + years of industry experience in Speech & Text Analytics solutions Knowledge of Speech & Text Analytics solutions like CallMiner, Nexidia, Genesys etc. Preference will be given for experience in CallMiner tool Experience in contact center technologies Comfortable with high pressure, high profile and fast-paced projects Exposure to Technical Project management and Prioritization process Strong communication, collaboration, and stakeholder management skills Strong visualization skills or ability to put together a strong data narrative on solutions/experiences. Expertise in JIRA and Agile methodology. Proven understanding of high-performing organizations with Release cycles. Experience implementing or system administrating SaaS platforms.

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