Director of Admissions Training and Development
2 weeks ago
QUALIFICATIONS:
Education
Bachelor’s degree required; master’s degree preferred.Experience and Training
Minimum 7 years’ experience in sales and customer service.Ability to close and experience with closing sales.Proven track record of sales achievement.Experience and understanding of Needs Based Selling.Knowledge, Skills, Ability:
Excellent People skills and the ability to get along with others.Ability to persuade others in a caring manner.Ability to think on their feet.Ability to positively communicate differential advantages.Ability to assess situations and improve performance and results.Ability to challenge legacy behaviors and the status quo.Ability to travel occasionally.Valid driver license with good driving record; must be insurable.ESSENTIAL FUNCTIONS:
Serves as lead sales trainer for the Office of Undergraduate AdmissionsEnhances current training program for various teams of Admissions Counselors, Graduate Recruiters, Tour Guides, and Campus Visit CoordinatorsPrepares new team members by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation shadowing and travel with senior representatives.Assess training needs (and mediums) and execute training curriculum.Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.Trains counselors and recruiters on sales skills and abilities, particularly: rapport building, phone skills, post tour conversations, and closing.Develops and maintains regular training schedule throughout the year: group and one-on-one.Works with Campus Visit and Counselor teams on group tour experienceImproves effectiveness of messaging for campus toursDevelops education and sales training at all levels.Enhances and maintains training programs for professional staff.Enhances and maintains regular communication for remote staff.Works with Director of Admissions Events and Visits to prepare key messages and presentations for events.Coordinates with Director of Admissions to identify needs for undergraduate Admissions Counselor training.Coordinates with Associate Vice President for Graduate Admissions to identify needs for Graduate Recruiter training.Collaborates with Admissions Counselors on identifying useful programming and outreach for new student recruitment.Collaborates with Virtual Programming Team for identifying opportunities for funnel development content.Collaborates with Admissions Call Center leadership to train and develop student callers.Contributes to Admissions Team efforts by assisting other counselors as time permits.Maintains positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers, and managers.Maintains in-depth, up-to-date knowledge of the University’s academic and extracurricular programs.Other duties as assigned.ACCOUNTABILITY:
Contributes to the development and achievement of HPU’s recruitment objectives.Improvement of key metrics for counselor team, particularly: inquiry to applicant and yield ratesRegular reports on group trainings and one-on-one coaching sessions-
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