Customer Service Manager
2 weeks ago
ETI Solid State Lighting - Customer Service Manager
ETI Solid State Lighting is looking for a dedicated and experienced Customer Service Manager to lead our customer service team and drive improvements in service delivery. Working a full-time schedule, this role offers an exciting opportunity to make a meaningful impact on our business and customer experience. If you have a passion for leadership, customer service, and team development, this could be the perfect fit for you.
At ETI, you will have the opportunity to lead and develop a high-performing customer service team in a dynamic, customer-focused environment. We offer a competitive benefits package, strong growth potential, and a chance to shape the future of our customer service strategies. Join a company where innovation, teamwork, and customer satisfaction are at the core of everything we do.
Key Responsibilities:
- Manage daily order processing and invoicing for national accounts and retail customers.
- Oversee warranty and returns processes, ensuring timely replacement orders and credits.
- Provide light technical support and assist with consignment orders and customer inquiries.
- Lead customer communication efforts, ensuring efficient order updates and invoicing through EDI systems.
- Handle carrier claims for damaged or lost shipments and manage customer account setups.
Qualifications:
- 3-5 years of proven experience managing a customer service team.
- Strong ability to resolve escalated customer issues and improve service strategies.
- Leadership experience in a customer-focused environment.
- Familiarity with CRM tools and managing high-volume customer interactions.
- Excellent communication and interpersonal skills with the ability to motivate and lead a team.
Ready to make an impact? Apply today and take the next step in your career with ETI
ETI is an Equal Opportunity Employer.
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