Customer Support Consultant

2 months ago

Glen Burnie, United States IDEXX Full time

Our Customer Support Consultants (Lab Liaisons) are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

Does that sound like you? Perfect. Let’s get started.

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.

As the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet customer needs. Every interaction with a customer allows us to demonstrate the power of diagnostics in helping veterinary practices – and the pets under their care – thrive.

In This Role:

You will act as the liaison between customers and the IDEXX laboratories.

You will provide information, resolve issues, and ensure customer satisfaction for both internal and external customers.

Your work will be heavily phone-based, responding to customer phone and electronic communications.

You will research documentation, correct processing errors, resolve technical issues, compile customer info, troubleshoot problems, and communicate information.

What You'll Need To Succeed: 

The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator.It is important to have strong computer and technical skills, with the aptitude to learn. You will be a master problem solver with fine attention to detail.Superb communication and listening skills are a must in order to be a successful customer support specialist

A proven track record of providing extraordinary customer service

You learn quickly and apply skills and abilities to a variety of customer interactions

You are preferably experienced in a technical field, veterinary practice, laboratory setting, and/or contact center environment

Strong interpersonal skills with the ability to establish rapport quickly

Strong organizational skills, especially in a multi-tasking environment

You possess a High School diploma or equivalent combination of education and experience is required.A 2-, 3- or 4-year degree in a Science-related field is preferred.

Ability to be on the phone / computer for up to 8 hours a day.

What You Can Expect From Us:

Hourly rates targeting: 21.00/hr

Opportunity for annual cash bonus and merit pay increase consideration

Health / Dental / Vision Benefits Day - One

5% matching 401k

On the job training and career advancement opportunities (experience NOT required)

Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world

Schedule:

This is a full-time (40 hr/wk), day-shift role with scheduled shifts Monday - Friday, 8:30am - 5:00pm

The shifts and hours may vary slightly depending on business needs.

Reliable and dependable attendance is an essential function of this position

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

This Customer Support Consultants (Lab Liaisons) position will be based out of our Glen Burnie, MDlocation. Apply today

#LI-CH1

#IND-LAB

  • Customer Support Consultant

    4 months ago

    Glen Burnie, United States IDEXX Full time

    Customer Support Consultant (Lab Liaison) page is loaded **Customer Support Consultant (Lab Liaison)** **Customer Support Consultant (Lab Liaison)** locationsGlen Burnie, MD time typeFull time posted onVor 3 Tagen ausgeschrieben job requisition idJ-027790 Our **Customer Support Consultants** are the direct line between IDEXX and our customers. That is why...

  • Customer Support Consultant

    4 months ago

    Glen Burnie, United States IDEXX Laboratories Full time

    **Customer Support Consultant (Lab Liaison)** Glen Burnie, MD Support Our **Customer Support Consultants** are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal...

  • Customer Support Consultant

    3 weeks ago

    Glen Burnie, United States IDEXX Laboratories Full time

    Our Customer Support Consultants (Lab Liaisons) are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Does that...

  • Customer Support Consultant

    2 months ago

    Glen Burnie, United States IDEXX Laboratories Full time

    Our Customer Support Consultants (Lab Liaisons) are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Does...

  • Veterinary Diagnostic Customer Support Consultant

    5 months ago

    Glen Burnie, United States IDEXX Laboratories Full time

    **Veterinary Diagnostic Customer Support Consultant - French and English speaking** Hoofddorp HQ, NL Support As a Support Consultant at IDEXX youll have the opportunity to use utilize your customer service skills & be a key contributor at the global leader in veterinary diagnostic. Yes, you read that right, Veterinary Diagnostics! Our support professionals...

  • Customer Support Liaison

    4 weeks ago

    Glen Burnie, Maryland, United States IDEXX Laboratories Full time

    About the RoleWe are seeking a highly motivated and organized Customer Support Consultant to join our team at IDEXX Laboratories. As a Customer Support Consultant, you will be the first point of contact between our customers and our laboratories, providing information, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesAct as a liaison...

  • Veterinary Diagnostics Customer Support Consultant, Nordic, Dutch or English speaking

    3 months ago

    Glen Burnie, United States IDEXX Laboratories Full time

    **Veterinary Diagnostics Customer Support Consultant, Nordic, Dutch or English speaking** Hoofddorp HQ, NL Support Our **Customer Support Consultants** are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians,...

  • Customer Support Liaison

    1 month ago

    Glen Burnie, Maryland, United States IDEXX Full time

    About the RoleWe are seeking a highly motivated and organized Customer Support Consultant to join our team as a Lab Liaison. As the first point of contact between IDEXX and our customers, you will play a vital role in developing deep and meaningful relationships with our customers, offering solutions to meet their unique needs.In this role, you will act as...

  • Sales Consultant

    6 days ago

    Glen Burnie, Maryland, United States Pella Mid-Atlantic Full time

    Job DescriptionWe are seeking a highly motivated Sales Consultant to join our team at Pella Mid-Atlantic. As a Sales Consultant, you will be responsible for presenting our products to customers and achieving individual sales goals through assertive and compelling presentations.The ideal candidate will have excellent communication and interpersonal skills,...

  • Customer Service Representative

    2 days ago

    Glen Burnie, Maryland, United States Signature Flight Support Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Flight Support Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...

  • Sales Consultant

    3 weeks ago

    Glen Burnie, Maryland, United States Pella Mid-Atlantic Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Pella Mid-Atlantic. As a Sales Consultant, you will be responsible for presenting our products and services to customers, achieving individual sales goals, and delivering exceptional customer experiences.Key ResponsibilitiesPresent our products and...

  • Interior Design Consultant

    3 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Holdings, Inc. Full time

    Job SummaryFloor & Decor Holdings, Inc. is seeking a highly skilled and motivated Interior Design Consultant to join our team. As an Interior Design Consultant, you will be responsible for providing exceptional customer service, designing and selling complete, functional, and aesthetically appealing solutions for our customers. You will work closely with...

  • Automotive Sales Consultant

    4 weeks ago

    Glen Burnie, Maryland, United States Sheehy Nissan of Glen Burnie Full time

    Job Title: Automotive Sales ConsultantWe are seeking a highly motivated and results-driven Automotive Sales Consultant to join our team at Sheehy Nissan of Glen Burnie. As an Automotive Sales Consultant, you will be responsible for selling new and used vehicles, as well as providing exceptional customer service to our clients.Responsibilities:Determine each...

  • Customer Service Representative

    2 days ago

    Glen Burnie, United States Signature Flight Support Full time

    Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Automotive Sales Consultant

    2 months ago

    Glen Burnie, United States Sheehy Auto Stores Full time

    Sheehy Auto Stores is honored to win the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award!!! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the...

  • Customer Experience Ambassador

    2 days ago

    Glen Burnie, Maryland, United States Bob's Discount Furniture Full time

    Key Responsibilities:• Greet and engage customers to understand their home furnishing needs and preferences.• Provide exceptional customer service and create a memorable shopping experience.• Build strong relationships with clients and develop a loyal customer base.• Utilize a consultative approach to generate sales and meet customer needs.About the...

  • Customer Service Representative

    3 hours ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    The University of Maryland Medical System seeks a highly skilled Customer Service Representative to join our team as a Telecommunications Support Specialist. This role is responsible for providing exceptional customer service to physicians and patients, utilizing knowledge of medical practices and telephone switchboard operations.Company OverviewBaltimore...

  • Sales Consultant

    3 weeks ago

    Glen Burnie, Maryland, United States American Signature Furniture Full time

    About American Signature FurnitureWe're a family-owned business with over 70 years of experience helping families furnish their homes with furniture they love. Our company includes over 125 family-owned and operated stores, and we're committed to providing our customers with an exceptional shopping experience.Job SummaryWe're seeking a highly motivated and...

  • Customer Service Ambassador

    3 weeks ago

    Glen Burnie, Maryland, United States Signature Aviation Full time

    Customer Service RepresentativeAt Signature Aviation, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve...

  • Automotive Service Consultant

    4 weeks ago

    Glen Burnie, Maryland, United States Tate Dodge Chrysler Jeep Full time

    Service Advisor - AutomotiveTate Dodge Chrysler Jeep is seeking a skilled Service Advisor to lead their service team in delivering exceptional customer experiences.Key Responsibilities:Collaborate with customers to understand their automotive needs and interpret requirements for the mechanics.Act as the primary point of contact for all service and repair...