Return Mail Coordinator

2 weeks ago

Fremont, United States Western & Southern Financial Group Full time

Overview

Manages Return Mail to ensure customer addresses are being verified and corrections are made to customer master records. Monitors workload to ensure timely and accurate handling of image documents. Processes and coordinates solutions to correspondence received from customers. Assists Return Mail Analyst in resolving complicated cases and provides extensive research where necessary. Develops and/or revises procedural manuals and supports changes in process. Conducts random quality audits on processed Return Mail. Develops and maintains reports for tracking data related to mail volumes. Monitors and tracks trends and provides monthly dashboards for management.

Responsibilities

Manages return mail volumes on a daily basis and allocates resources to process production work. Actively participates in discussions and/or meetings concerning team processes. Performs quality audits to verify accuracy of address verification systems. Oversees any necessary corrections and notes any problems or trends that indicate a gap in procedural documentation. Approaches management with possible solutions to enhance or correct issues. Serves as a first-line resource for team members to assist with processing questions, escalated complaint/cases, and problem solving and resolution. Answers questions providing clear, accurate instructions regarding processes and procedures. Communicates through clear, concise, and well-constructed written correspondence and verbal communication. Exercises independent judgement in defining the nature and scope of additional research/second level research by evaluating the most cost effective and logical next step. Resolves systems and production problems through detailed research and collaboration with technical staff or follow up when tickets have been submitted Provides prompt and courteous customer service to customers, including answering questions and researching problem cases. Upholds the highest level of integrity regarding compliance with all Company ethics, privacy policies and industry regulations. Verifies the accuracy of output, which may include preparing written correspondence prepared by Image SpReturn Mail Analyst. Ensures the National Change of Address is completed on a regular basis. Develops and/or revises procedural manuals and provides on-the-job training as necessary. Performs other job duties as assigned by management.

Qualifications

Demonstrated strong verbal and written communication skills with the ability to successfully interpret and communicate business needs to internal or external customers in a clear, focused and concise manner. Experience must include strong telephone communication and etiquette skills. Proven experience working independently while handling high volumes and completing assigned tasks accurately and on a timely basis in a fast-paced environment. Accuracy is critical in updating administration systems, as correctly setting up the file can result in privacy violations and misdirected mail. Demonstrated experience working effectively with leading and motivating teams. This would include providing direction, coaching and effective feedback to team members. Demonstrated knowledge and experience with general research concepts. Provide examples of researching complex situations and utilizing internal and external resources to provide concise conclusion. Proven experience handling and resolving customer problems, where independent decision making and initiative were demonstrated. Demonstrated examples of flexibility when faced with changes in work procedures, including examples of grasping and initiating new concepts in the workplace. Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations. Proven team leadership experience preferred.

Work Setting:

This position works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.  Position requires substantial movement of wrist, hands and fingers for continuous computer work

Educational Requirements:

High school diploma.

Computer Skills and Knowledge of Hardware & Software Required:

Working knowledge of word processing, spreadsheet and email applications required. Previous experience with a professional imaging software package required. Working knowledge of research websites preferred.

Certifications & Licenses (., Series 6 & 63, CPA, :

Postal certifications preferred

Position Demands:

Extended hours required during peak workloads or special projects.

  • Image Transaction Specialist

    7 days ago

    Fremont, United States Western & Southern Life Full time

    Overview:Summary of Responsibilities:Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All documents are to be handled in accordance with departmental standards including established...

  • Outside Sales

    2 weeks ago

    Fremont, United States Welcome Wagon Full time

    Job DescriptionJob DescriptionIf you consider yourself outgoing, are an active member within your community, and desire flexibility for a work-life balance, we have the opportunity for you!Welcome Wagon is a national marketing company and leading provider of marketing solutions through different media channels like direct mail and digital platforms targeting...

  • Sales & Catering Coordinator $22 per Hr. - Fremont Marriott

    4 days ago

    Fremont, United States Remington Full time

    Job DescriptionCore Responsibilities:• Perform job according to standard operating procedures• At all times provide professional hospitality to all guests and clients• Answer telephone inquiries, accurately transfer calls to appropriate Sales/CateringAssociate, and take accurate and detailed messages• Assist in the sales effort by qualifying and when...

  • Image Transaction Specialist

    1 week ago

    Fremont, United States Western & Southern Life Full time

    Overview: Summary of Responsibilities: Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All documents are to be handled in accordance with departmental standards including established...

  • Image Transaction Specialist

    17 hours ago

    Fremont, United States Western & Southern Life Full time

    Overview: Summary of Responsibilities: Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All documents are to be handled in accordance with departmental standards including established...

  • Business Analyst

    2 weeks ago

    Fremont, United States Agama Full time

    Job Duties: Analyze and gather complex business requirements for in-house .NET applications. Perform high level research to improve the Key Performance Indicator (KPI) of these on-premises applications by acting as senior liaison between the client and the IT department to relate expectations, oversee progress, resolve conflicts. Develop data mapping...

  • 2024 Team Members at Fremont RV Campground

    4 days ago

    Fremont, United States Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of 2024 Team Members at Fremont RV Campground in Fremont, Wisconsin.Seasonal Full Time / Part Time Positions Available From: April Through October. Schedules Available Based on Position &...

  • Oracle Supply Chain Management

    2 weeks ago

    Fremont, United States VDart Inc Full time

    Job DescriptionJob DescriptionRole: Oracle Supply Chain Management / Order Management AnalystLocation: Fremont, CADuration: ContractJob Description:10+ years of Oracle Fusion / Cloud Order to Cash implementation experienceShould have strong implementation experience in Oracle Cloud Order Management with excellent understanding of E2E Order Life CycleIn...

  • Oracle SCM

    2 weeks ago

    Fremont, United States Amaze Systems Inc. Full time

    Job DescriptionJob DescriptionHi,Hope you are doing great!My Name is Nisha Bisht from Amaze Systems Inc, and I am trying to reach you regarding a position.If you are interested and available for this role, please share your resume.Title : Oracle SCM / OM AnalystLocation : Fremont, CA (Onsite)Job Type : ContractOracle SCM / OM Analyst10+ years of Oracle...

  • Administrative Assistant

    2 weeks ago

    Fremont, United States Zerova Technologies USA LLC Full time

    Job DescriptionJob DescriptionSalary: 50-75K DOEAdministrative Assistant to the Customer Application Manager Zerova Technologies, a subsidiary of Phihong USA, is a dynamic and rapidly growing EVSE (Electric Vehicle Supply Equipment) startup. We are revolutionizing the EVSE landscape with innovative solutions and disruptive technology.The Administrative...

  • Fulfillment Operations Manager, Vehicle Accessories

    1 week ago

    Fremont, United States Tesla Full time

    **Fulfillment Operations Manager, Vehicle Accessories & Merchandise** ????Operations & Business Support????Fremont, California?? ID105211????Full-time ***Authorization to work in the US without sponsorship*** Tesla is seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team. This candidate will be...

  • Director of Safety and Training

    6 days ago

    Fremont, United States City Rise LLC Full time

    **Job Title: Director of Safety and Training** **Department: Safety** **Fremont, CA, US** Pay Range: $135,000 - $160,000 (Full Time Exempt) **Benefits**:Medical/Dental/Vision, Vacation, 401K (with employer match), Life Insurance, PTO, PSL We are one of the largest Traffic Control Companies in Northern California offering a competitive salary and benefits...

  • Warehouse Manager

    2 weeks ago

    Fremont, United States CareerBuilder Full time

    **Warehouse Manager** **Location:** Fremont, CA **Main Duties and Responsibilities:** Rahi Systems is seeking a highly motivated individual for the role of superintendent who supervises and supports our Foreman team and works closely with management to help streamline and improve project workflow, employee development, site safety and knowledge. **Essential...

  • Business Financial Analyst

    1 week ago

    Fremont, United States Delta Electronics (Americas) Full time

    Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the...

  • Business Financial Analyst

    3 weeks ago

    Fremont, United States Delta Electronics Americas Full time

    Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the...

  • Business Financial Analyst

    3 weeks ago

    Fremont, United States Delta Electronics Americas Full time

    Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the...

  • Medical Assistant

    2 weeks ago

    Fremont, United States The Hume Center Full time

    Job DescriptionJob DescriptionSalary: PORTIA BELL HUME BEHAVIORAL HEALTH AND TRAINING CENTER (aka The Hume Center) has a rewarding opportunity for a qualified Medical Assistant under the leadership of The Hume Center’s Clinic Operations Manager. This is an exciting opportunity to help our organization to grow by continuing to develop this...