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Patient Access Registrar

2 months ago

Louisville, United States UofL Health Full time

Job Summary

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians,

visitors, co-workers, and all other internal and external customers of the hospital. The registrar

interviews patients in a professional manner and obtains all personal, medical, and financial information

necessary for admissions and billing properly for services rendered. Obtains accurate insurance

information and signatures when applicable and explains payment options available and refer to Patient

Financial Counselor if necessary. The registrar adheres to established policies and procedures for the

department and the hospital when providing service to adults (ages 18-65), geriatric patients (age over

65), adolescents (ages 12-17) and pediatric/neonate patients (age under 12).

Responsibilities Receives and interviews patients in a courteous, empathetic, and professional manner. Obtains and enters complete and accurate patient demographic, guarantor, and insurance information. Assures completion of forms for signatures, authorization and consents.  Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.  Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.). Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).  Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients. Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered. Maintains an efficient and effective patient flow. Complies with all department and hospital policies and procedures. Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies. Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc. Attends and participates in department and hospital meetings, in-services, and quality improvement teams. Participates in the on-call weekend coverage rotation. Contributes to the accomplishment of department and hospital objectives. Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances. Maintains a clean and orderly work area Qualifications

Education:

High School Diploma or equivalent requiredPC literacy, must be able to type 30 wpm with a 95% accuracyExcellent communication skills requiredAt least one year of registration experience preferred

Knowledge, Skills, and Abilities critical to this role:

· Must be dependable, professional and a team player

· Critical thinking skills

· Solid oral and written communication skills

· Ability to multi-task and be flexible with job demands

· Energetic, motivated individual that connects well with people

Additional Responsibilities:

· Demonstrates a commitment to service, organization values and professionalism through

appropriate conduct and demeanor at all times

· Maintains confidentiality and protects sensitive data at all times

· Adheres to organizational and department specific safety standards and guidelines

· Works collaboratively and supports efforts of team members

· Demonstrates exceptional customer service and interacts effectively with physicians,

patients, residents, visitors, staff and the broader health care community