Commercial Card

1 month ago

Jersey City, United States JPMorgan Chase & Co. Full time

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Commercial Card Supplier Experience Team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

Job responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Lead the B2B payables product readiness process for Supplier Experience with stakeholders across the business ensuring all impacted functional areas are ready to support new products, features, and partners. Define, measure, and achieve launch success criteria throughout the deployment stages from pilot to controlled availability and ultimately achieve general availability on an accelerated basis. Support client facing teams during early adoption phases, gather feedback and identify opportunities, and influence teams to expand adoption and solution availability. Improve market readiness, delivery, and adoption of new solutions and partnerships. Provide a product, product line, or product portfolio with the integrated management and coordination to deliver new features and products at scale while managing key interdependencies, integrations, roadmaps, and budgeting constraints.  Connect strategy to execution, and blends operational management of product releases with robust portfolio management capabilities to help ensure that product deployments and releases are delivered with end-to-end regard for the end user experience and the product / product line’s overall strategy and objectives.  Work across teams, functions, and disciplines to ensure continued progress by removing roadblocks, barriers, and addressing technical risks and operational risks.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Strong organization and execution capabilities, including leading initiatives and cross functional teams Excellent communication and presentation skills including the ability to effectively synthesize, organize and communicate complex information  Bachelor's degree required Understanding of competitive offerings and industry trends in B2B Payables space

Preferred qualifications, capabilities, and skills

MBA or equivalent experience Proficient knowledge of the product development life cycle, design, and data analytics

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