Global Security Operations Specialist

2 months ago

Jersey City, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
JPMorgan Chase maintains one of the largest access control systems in the world and endeavors to remain on the leading edge of security technology. These systems manage the physical ingress and egress for all JPMC employees and contractors across corporate sites and critical facilities, such as data centers.

As the _Operations_ _Specialist - Access Control, _you will play a role in supporting the day-to-day operations of physical access control at JPMorgan Chase and will report directly to the North America Operations Manager for Access Control. The role will support a broad set of tasks including access card production, access card distribution, and clear communication across all employment levels within the firm while meeting the defined SLAs. The role will be to provide high quality customer service to all JPMC employees and contingent workers while proactively escalating issues, when necessary. The role will also assist in identifying process gaps to ensure continuous improvement of Access Control processes.

**Job responsibilities**
- Ensure timely access card production for NAMR
- Ensure adherence to daily, weekly and monthly SLAs
- Provide high quality customer service to all JPMC employees and contingent workers
- Provide process improvement and system enhancement input based on day-to-day experience
- Proactively escalate issues, when necessary
- Clearly communicate defined standards and procedures across various clients and lines of business

**Required qualifications, capabilities, and skills**
- 1-3 years of operational work experience required
- Associates or bachelor’s degree, preferred
- Strong organizational and time management abilities
- Excellent attention to detail and quality
- Client relationship

**Preferred qualifications, capabilities, and skills**
- Security and/or access control experience, a plus
- High degree of comfort in fast-paced dynamic / ambiguous environment
- MS Office skills

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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