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Store Sales Representative

4 months ago

Carrollton, United States The Sherwin-Williams Company Full time

This position is required to grow top line sales at assigned Lowes stores within geographic territory through implementing sales/marketing programs, training activities, service and merchandising responsibilities. The store count will range based on geography and store volume. Store count ranges between 3-5 stores, average territory contains 4 stores.

Lowes Stores: 

33 LOWE'S OF NEWNAN, GA

730 LOWE'S OF DOUGLASVILLE, GA

1715 LOWE'S OF CAMP CREEK, GA

2968 LOWE'S OF CARROLLTON, GA

Este puesto es necesario para aumentar las ventas de primera línea en las tiendas Lowes asignadas dentro del territorio geográfico mediante la implementación de programas de ventas/marketing, actividades de capacitación, servicios y responsabilidades de comercialización. El recuento de tiendas variará según la ubicación geográfica y el volumen de las tiendas. El recuento de tiendas varía entre 3 y 5 tiendas, y el territorio promedio contiene 4 tiendas.

Lowes Tiendas

33 LOWE'S OF NEWNAN, GA

730 LOWE'S OF DOUGLASVILLE, GA

1715 LOWE'S OF CAMP CREEK, GA

2968 LOWE'S OF CARROLLTON, GA

Sales

Establish strong selling relationships with store associates, store management and other district managers Continually promote and represent the brand and product strengths to Lowes associates, customers/contractors discerning competitive advantage and competitor’s weaknesses.  Utilize the CRM system to document sales calls and store visits. SSR will also gather and document competitor intelligence information in the CRM. Conduct contractor events to promote products and to increase sales Ensuring promotions, pricing & signage is set appropriately in each store. Prepare Annual Grow Plan (AGP) for assigned stores in territory that meet or exceed sales & profit goals.

Training

Conduct product knowledge (PK) training sessions for current and newly hired Lowes associates. Training should include features, benefits as well as selling skills and may include a demo of the products. Products include (Valspar, HGTV Home by Sherwin Williams, Purdy, Minwax, Cabot, Thompson’s Waterseal, White Lightning, DIY Paint, Contractor Paint). Conduct sales training to current and newly hired Lowes associates.  Promotional Display training to Lowes associates. Training on how to conduct a “color conversation” with customers. Train store associate on equipment. . tinting machines Respond to and resolve product/service/inventory issues at the store level.

Service 

Assist store associates with tinting/mixing paint as needed. Department review of all SW products. Review all products on shelf to ensure products are fully stocked and properly displayed. Replace defected products (dents, labels,etc…) Make sales calls, as requested by Lowe’s, to residential repainters, remodlers, property maintenance managers & local home builders (approximately 10% of weekly time) to increase the pro-paint sales. 

Merchandising / Color Collateral / Displays

Maintain store signage, merchandising displays, color chip and color card stock. Ordering inventory of collateral to ensure inventory is stocked.

Misc. Responsibilities

P&L review & management. Review consists of expense management, mistint expense tracking, collateral expenses & T&E. Assist other Sales Service Reps as needed Attended required conference calls  Attend local and non local trainings as required (. Sales Excellence) Attend National Sales Meeting(s) Complete required paperwork/reports in a timely manner. This includes but is not limited to mileage tracking, expense reporting, etc..

RESPONSABILIDADES Y TAREAS PRINCIPALES  

Ventas

Establecer relaciones de ventas sólidas con los asociados de la tienda, la gerencia de la tienda y otros gerentes de distrito. Promover y representar continuamente las fortalezas de la marca y del producto a los asociados y clientes/contratistas de Lowes distinguiendo las ventajas competitivas y las debilidades de la competencia.  Utilizar el sistema de gestión de relaciones con los clientes (Customer Relationship Management, CRM) para documentar las llamadas de ventas y las visitas a tiendas. El representante de servicios de ventas (Sales Service Representative, SSR) también recopilará y documentará información de inteligencia de competidores mediante el CRM. Realizar eventos con contratistas para promover productos y aumentar las ventas. Garantizar que las promociones, los precios y la cartelería se posicionen adecuadamente en cada tienda. Preparar el plan de crecimiento anual (Annual Growth Plan, AGP) para las tiendas asignadas en el territorio que cumplan o superen los objetivos de ventas y ganancias.

Capacitación

Llevar a cabo sesiones de capacitación sobre conocimiento del producto (Product Knowledge, PK) para asociados actuales y recién contratados de Lowes. La capacitación debe incluir características, beneficios y habilidades de venta, y puede incluir una demostración de los productos. Los productos incluyen Valspar, HGTV Home de Sherwin Williams, Purdy, Minwax, Cabot, Thompson’s Waterseal, White Lightning, pinturas “hágalo usted mismo” (Do It Yourself, DIY) y pinturas para contratistas. Realizar capacitación de ventas para los asociados actuales y recién contratados de Lowes.  Capacitación en exhibición de promociones para asociados de Lowes. Capacitación sobre cómo llevar a cabo una “conversación sobre color” con los clientes. Capacitar a los asociados de la tienda sobre equipos; por ejemplo, máquinas de tintado. Responder a problemas con productos/servicios/inventario a nivel de la tienda y resolverlos.

Servicio

Ayudar a los asociados de la tienda con el tintado/la mezcla de pinturas según sea necesario. Realizar revisión de departamento de todos los productos de SW. Revisar todos los productos en las estanterías para asegurar que haya abastecimiento completo y exhibición adecuada. Reemplazar productos defectuosos (por abolladuras, etiquetas, . Realizar llamadas de ventas, según lo solicite Lowe’s, a repintadores residenciales, remodeladores, gerentes de mantenimiento de propiedades y constructores de viviendas locales (aproximadamente el 10 % del tiempo semanal) para aumentar las ventas pinturas Pro. 

Comercialización / Materiales complementarios de color / Exhibición

Mantener el abastecimiento de la cartelería de la tienda, los exhibidores de comercialización, las muestras de colores y las tarjetas de colores. Ordenar el inventario de materiales complementarios para garantizar el abastecimiento del inventario.

Responsabilidades varias

Revisar y gestionar las cuentas de pérdidas y ganancias (Profit and Loss, P&L). La revisión consiste en la gestión de gastos, el seguimiento de pinturas con errores de mezcla, el control de gastos de materiales complementarios y el control de viajes y gastos (Travel and Expenses, T&E). Ayudar a otros representantes de servicio de ventas según sea necesario. Participar en llamadas en conferencia requeridas.  Asistir a capacitaciones locales y no locales según sea necesario (por ejemplo, Excelencia en ventas). Asistir a reuniones nacionales de ventas. Completar documentos/informes requeridos de manera oportuna. Esto incluye, entre otros, seguimiento de millas, informes de gastos, etc.

FORMAL EDUCATION:

Required:

 HS Diploma, Bachelor’s Degree strongly preferred

Preferred:

 Bachelor’s Degree in Business Related field (. Sales, Business Management, Marketing,

KNOWLEDGE & EXPERIENCE:

Required:

1+ year previous experience in Customer Service, Sales, Marketing or other Business related field. Ability to work a flexible work schedule. This includes evenings and weekends with up to 9 Saturday’s per year. Must have a valid driver’s license Strong Organizational & Communication skills

Preferred:

Ability to communicate in Spanish Conducting presentations to groups of employees Experience in sales, customer service or merchandising Ability to work independently  P&L / Budget Management

PHYSICAL REQUIREMENTS:

Must be able to sit, stand, hear, and see on a constant basis. Must be able to walk, write, and type on a frequent basis.  Must be able to lift and carry up to 50 pounds.  Must be able to climb and descend stairs.  Must be able to bend, carry, reach, push, and pull on an occasional basis. Must be able to communicate verbally and in writing.  May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.  May work in areas where noise level is such that hearing protection is required.  May work in areas where toxic, flammable, and hazardous materials are present.  May be exposed to varying amounts of dust and dirt.  Work surfaces may include concrete.  Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.  Employee must be able to operate a computer and communicate via telephone.  Some travel to other locations, meetings and/or seminars is required.

TECHNICAL/SKILL REQUIREMENTS:

Required:

 Must have the ability to learn to operate the in store tinting machines  Must be able to operate an iphone & computer

Preferred:

Previous paint/coatings experience

TRAVEL REQUIREMENTS: 

50% or more (May be less, depending on Geographic Region)

REQUISITOS DEL PUESTO  

EDUCACIÓN FORMAL:

Se requiere:

 Diploma de escuela secundaria; se valora una licenciatura.

Se valora:

 Licenciatura en el campo relacionado con los negocios (por ejemplo, ventas, gestión comercial, marketing, .

CONOCIMIENTO Y EXPERIENCIA:

Se requiere:

Más de 1 año de experiencia previa en servicio al cliente, ventas, marketing u otro campo relacionado con los negocios. Capacidad para trabajar con un horario de trabajo flexible. Esto incluye noches y fines de semana con hasta 9 sábados por año. Obligatoriedad de poseer una licencia de conducir válida. Sólidas habilidades organizacionales y de comunicación.

Se valora:

Capacidad de comunicarse en español. Realización de presentaciones a grupos de empleados. Experiencia en ventas, servicio al cliente o comercialización. Capacidad para trabajar de manera independiente.  Administración de P&L/presupuestos.

REQUISITOS FÍSICOS:

Debe ser capaz de sentarse, pararse, escuchar y ver de manera constante. Debe poder caminar, escribir y tipear con frecuencia.  Debe poder levantar y transportar hasta 50 libras.  Debe poder subir y bajar escaleras.  Debe ser capaz de inclinarse, transportar elementos, extenderse, empujar y tirar ocasionalmente. Debe ser capaz de comunicarse verbalmente y por escrito.  Puede trabajar en interiores y exteriores según sea necesario. Capacidad de exposición al calor de hasta 50 °C (120 °F) y al frío de hasta -17 °C (0 °F).  Puede trabajar en áreas donde el nivel de ruido es tal que se requiere protección auditiva.  Puede trabajar en áreas donde haya presencia de materiales tóxicos, inflamables y peligrosos.  Puede estar expuesto a diversas cantidades de polvo y suciedad.  Las superficies de trabajo pueden incluir concreto.  El empleado debe ser capaz de tolerar olores de pintura no tóxicos y de usar un respirador según sea necesario.  El empleado debe poder operar una computadora y comunicarse por teléfono.  Se requieren algunos viajes a otros lugares, reuniones o seminarios.

REQUISITOS TÉCNICOS/DE HABILIDADES:

Se requiere:

 Debe tener la capacidad de aprender a operar las máquinas de tintado de la tienda.  Debe poder operar un iPhone y una computadora.

Se valora:

Experiencia previa en pintura/recubrimientos.

REQUISITOS DE VIAJE: 

50 % del tiempo o más (puede ser menos, según la región geográfica).