Sportsbook Assistant Manager

3 weeks ago


Chester, United States Harrah's Philadelphia Full time

DIRECTLY SUPERVISES:  

Ticket writers 

ESSENTIAL JOB FUNCTIONS:

Effectively manage and schedule Sports Book Supervisors and Ticket Writers to ensure full coverage of sports book terminals 

Place and replenish sheets/parlay cards 

Write compliance paperwork/MTLs 

Manage cash drops and cash replenishment 

Approve ticket cashing as determined by approval matrix and internal controls 

Assist in Reward card signup 

Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers 

Ensure policies and procedures are adhered to on a daily basis 

Develop relationships with customers and ensure they feel welcomed 

Keep a par list of supplies for the Manager

Provide support to Ticket Writers to handle customer complaints/disputes 

Assist in handling the day-to-day activities of a sports book 

Foster an environment focused on customer service and compliance 

Promote a positive image for the company within the industry and community 

Enabling and disable kiosks for daily wagering 

Monitoring customer activity on kiosks for compliance and AML purposes. 

Reset unregistered cash and payout totals and complete necessary paperwork for kiosk wagering 

Monitor back office status for kiosk error faults, perform trouble shooting steps for repair, and escalate to next line support when applicable 

EDUCATION AND EXPERIENCE:  

2+ years’ experience as a Sports Book Supervisor 

Must be able to work independently with minimal supervision 

Must be confident in one’s ability to assess situations and make informed decisions 

Good interpersonal communication skills

Ability to manage relationships

Strong problem-solving skills

Ability to manage a diverse range of activities and effectively prioritize responsibilities 

Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable) 

COMPETENCIES:  

Prior work experience in a sports book is highly preferred 

Ability to motivate, lead, and mentor staff members

Effective communication skills, both written and verbal

Professional appearance and demeanor

Self-starter attitude who shows initiative

Committed to delivering an elevated level of customer service 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:   

Must be able to stand for extended periods of time.

Must be able to lift, pull or push 25 lbs. 

Must be able write for extended periods of time. 

Must be able to twist, bend or reach with no significant boundaries. 

This position may be exposed to a smoke-filled environment 



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