Retail Assistant Store Manager

4 weeks ago

Chester, United States Costello's Ace Hardware Full time
Job DescriptionJob Description

Benefits Include:

  • Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
  • Company Paid Life Insurance
  • Flexible Spending Account “FSA”
  • Dependent Care FSA
  • Generous Vacation Time
  • Personal Time
  • 6 Paid Holidays
  • Generous SPIFF Plans
  • 401(k) Plan
  • Company Contribution to Retirement Savings Plan
  • Company Paid Life Insurance
  • Generous employee discount programs
  • Flexible Schedules
  • Paid Training

Job Functions:

The Assistant Manager is responsible for assisting the Managing Partner in the day-to-day operations of the store.
They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. As part of management they continually contribute to the growth and development of the management team and store associates. Live the Costello’s Vision “To be recognized in the communities we serve, as the most helpful, friendly problem solvers on the planet.”

Accountability

  • Hold Associate Staff Accountable to Their Responsibilities and Company Standards
  • Staff Development and Training

Customer Service

  • Sales Observational Checklist
  • Address and Handle Customer Complaints
  • Daily Monitoring of E.C.E.T
  • Mystery Shops
  • Helpful 101

Inventory Standards

  • Marketing Ads are Set and Removed
  • RSO Compliance
  • In Stock of Ad Bulletins
  • A/B Outs Reports (Overall Store’s In Stock and Signage Position)

Communication

  • Communicate Sales Goals with Staff
  • Communicate Company Announcements with Team

Store’s Financials

  • Sales TY vs LY vs Plan
  • Margin % TY vs LY vs Plan
  • Payroll % to Sales TY vs Plan

Merchandising functions:
Aisle Assignments

  • Company Standards are Followed
  • Aisle Recovery

Inventory Reports

  • Mango
  • New Item
  • Negative On Hands
  • A & B Outs Report….Shooting Outs
  • ICE/Discontinued Report

POG Standards

  • Company Plano-gram and Program Updates
  • Product Recalls
  • Overall In Stock Standards
  • Clip Strips and Wing (Side)Panels
  • 100% Shelf Labeled
  • GCFV

End Cap and AD Presentation

  • Follow Company Standards
  • Signed , Full, and Impactful (like a billboard)
  • Filled with Promo and Non-Promo Items
  • Work with Store Manager on AD Bulletins
  • RSO Compliance

Signage

  • Marketing Ad Events are Set and Removed According to Marketing Calendar.
  • Weekly Price Changes
  • Review Daily Exception Reports

B2B

  • Monitor and Grow New and Old Accounts (MCR)

Operations functions:
Receiving

  • Packing Slips are Faxed and Mailed
  • Stockroom and Basement Standards Maintained
  • Processing Damages (ACE and Vendor)

Front End

  • Buyer’s Zone Ready for Business
  • Register Lanes are well stocked
  • Cashiers Adhere to Company Policies and Procedures
  • Inviting, Clean, and Uncluttered
  • Store Use and Pilferage Log
  • ACE Rewards

Facilities & Maintenance

  • Bathrooms are Cleaned Daily
  • Floors are Maintained and Kept Clean
  • Overall Maintenance of the Building’s Lighting and Safety
  • Interior/Exterior Maintenance

Training

  • Associate Training Program
  • Skill Matrix Training Board
  • Forklift Training
  • Mystery Shops
  • Communication Board

HR/Office Paperwork

  • New Hire Employee Paperwork
  • Employee Reviews (w/Store Manager)
  • Employee Personal Files
  • Company Handbook
  • Store Supplies and Employee Vests

Schedule

  • Management and Employees Schedule

Inventory Process

  • Prepping the Store and Day of Inventory

Other Requirements:

  • Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
  • Greet every customer you make eye contact with, anywhere in the store
  • Answer customers’ questions and provide information on procedures and policies
  • Be at your workstation on time
  • Be “customer ready” whenever you are on the stage/sales floor
  • Maintain awareness of all promotions and advertisements
  • Recommend related items when appropriate and execute S.A.L.E.S. process
  • Keep your area of responsibility neat, clean, stocked and priced properl
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Assist in the training and development of peers
  • Actively participate in daily huddle meetings
  • Uphold merchandising and store cleanliness standards
  • Offer a carry-out if appropriate
  • Know the proper way to answer the telephone
  • Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
  • Address all safety concerns immediately
  • Advise store management of any pricing errors
  • Advise store management anytime you say "no" to a customer
  • Take initiative to learn product knowledge
  • Take initiative to learn selling skills
  • Perform other tasks as asked by store management

Physical Requirements

Essential Physical Ability Frequency Requirement

Walking Frequent Flat surfaces from point to point

Standing Constant All work performed on feet

Sitting In-frequent Paperwork in office

Stooping Frequent To pick up cartons at floor level

Reaching Frequent To a height of 6 feet

Lifting Frequent Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity Frequent Must be able to use at least one hand to operate register and complete paperwork.

Pushing / Pulling Frequent Move hand jacks from place to place

Carrying Frequent Up to 50 lbs., up to 10 feet, occasionally more

Climbing In-frequent Stairs in storage rooms; ladders

Vision Constant Read labels, recognize boxes, safety in working

Hearing Constant Safety signals

Reports to: Managing Partner

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