Retail Assistant Store Manager

3 weeks ago


Chester, United States Costello's Ace Hardware Full time
Job DescriptionJob Description

Benefits Include:

  • Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
  • Company Paid Life Insurance
  • Flexible Spending Account “FSA”
  • Dependent Care FSA
  • Generous Vacation Time
  • Personal Time
  • 6 Paid Holidays
  • Generous SPIFF Plans
  • 401(k) Plan
  • Company Contribution to Retirement Savings Plan
  • Company Paid Life Insurance
  • Generous employee discount programs
  • Flexible Schedules
  • Paid Training

Job Functions:

The Assistant Manager is responsible for assisting the Managing Partner in the day-to-day operations of the store.
They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. As part of management they continually contribute to the growth and development of the management team and store associates. Live the Costello’s Vision “To be recognized in the communities we serve, as the most helpful, friendly problem solvers on the planet.”

Accountability

  • Hold Associate Staff Accountable to Their Responsibilities and Company Standards
  • Staff Development and Training

Customer Service

  • Sales Observational Checklist
  • Address and Handle Customer Complaints
  • Daily Monitoring of E.C.E.T
  • Mystery Shops
  • Helpful 101

Inventory Standards

  • Marketing Ads are Set and Removed
  • RSO Compliance
  • In Stock of Ad Bulletins
  • A/B Outs Reports (Overall Store’s In Stock and Signage Position)

Communication

  • Communicate Sales Goals with Staff
  • Communicate Company Announcements with Team

Store’s Financials

  • Sales TY vs LY vs Plan
  • Margin % TY vs LY vs Plan
  • Payroll % to Sales TY vs Plan

Merchandising functions:
Aisle Assignments

  • Company Standards are Followed
  • Aisle Recovery

Inventory Reports

  • Mango
  • New Item
  • Negative On Hands
  • A & B Outs Report….Shooting Outs
  • ICE/Discontinued Report

POG Standards

  • Company Plano-gram and Program Updates
  • Product Recalls
  • Overall In Stock Standards
  • Clip Strips and Wing (Side)Panels
  • 100% Shelf Labeled
  • GCFV

End Cap and AD Presentation

  • Follow Company Standards
  • Signed , Full, and Impactful (like a billboard)
  • Filled with Promo and Non-Promo Items
  • Work with Store Manager on AD Bulletins
  • RSO Compliance

Signage

  • Marketing Ad Events are Set and Removed According to Marketing Calendar.
  • Weekly Price Changes
  • Review Daily Exception Reports

B2B

  • Monitor and Grow New and Old Accounts (MCR)

Operations functions:
Receiving

  • Packing Slips are Faxed and Mailed
  • Stockroom and Basement Standards Maintained
  • Processing Damages (ACE and Vendor)

Front End

  • Buyer’s Zone Ready for Business
  • Register Lanes are well stocked
  • Cashiers Adhere to Company Policies and Procedures
  • Inviting, Clean, and Uncluttered
  • Store Use and Pilferage Log
  • ACE Rewards

Facilities & Maintenance

  • Bathrooms are Cleaned Daily
  • Floors are Maintained and Kept Clean
  • Overall Maintenance of the Building’s Lighting and Safety
  • Interior/Exterior Maintenance

Training

  • Associate Training Program
  • Skill Matrix Training Board
  • Forklift Training
  • Mystery Shops
  • Communication Board

HR/Office Paperwork

  • New Hire Employee Paperwork
  • Employee Reviews (w/Store Manager)
  • Employee Personal Files
  • Company Handbook
  • Store Supplies and Employee Vests

Schedule

  • Management and Employees Schedule

Inventory Process

  • Prepping the Store and Day of Inventory

Other Requirements:

  • Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
  • Greet every customer you make eye contact with, anywhere in the store
  • Answer customers’ questions and provide information on procedures and policies
  • Be at your workstation on time
  • Be “customer ready” whenever you are on the stage/sales floor
  • Maintain awareness of all promotions and advertisements
  • Recommend related items when appropriate and execute S.A.L.E.S. process
  • Keep your area of responsibility neat, clean, stocked and priced properl
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Assist in the training and development of peers
  • Actively participate in daily huddle meetings
  • Uphold merchandising and store cleanliness standards
  • Offer a carry-out if appropriate
  • Know the proper way to answer the telephone
  • Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
  • Address all safety concerns immediately
  • Advise store management of any pricing errors
  • Advise store management anytime you say "no" to a customer
  • Take initiative to learn product knowledge
  • Take initiative to learn selling skills
  • Perform other tasks as asked by store management

Physical Requirements

Essential Physical Ability Frequency Requirement

Walking Frequent Flat surfaces from point to point

Standing Constant All work performed on feet

Sitting In-frequent Paperwork in office

Stooping Frequent To pick up cartons at floor level

Reaching Frequent To a height of 6 feet

Lifting Frequent Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity Frequent Must be able to use at least one hand to operate register and complete paperwork.

Pushing / Pulling Frequent Move hand jacks from place to place

Carrying Frequent Up to 50 lbs., up to 10 feet, occasionally more

Climbing In-frequent Stairs in storage rooms; ladders

Vision Constant Read labels, recognize boxes, safety in working

Hearing Constant Safety signals

Reports to: Managing Partner



  • Chester, United States Scooter's Coffee Full time

    The Assistant Manager creates a memorable customer experience by providing fast, friendly service and consistent, quality products. This role is responsible for performing all job duties in a manner consistent with current company processes and proce Store Manager, Assistant Store Manager, Manager, Assistant, Customer Experience, Restaurant, Retail, Store


  • Chester, United States Costello's Ace Hardware Full time

    **Benefits Include**: - Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees - Company Paid Life Insurance - Flexible Spending Account “FSA” - Dependent Care FSA - Generous Vacation Time - Personal Time - 6 Paid Holidays - Generous SPIFF Plans - 401(k) Plan - Company Contribution to Retirement...


  • Chester, United States Jiffy Mart Full time

    **Located in Chester, VT** **Benefits include**: - Tuition Reimbursement: FT up to **$5,000**: - Referral Program: Earn **$500 **for every qualified referral - Medical, Dental, Vision - Career Pathing, Training/Development Programs - and more! **Build your career with us!** **Jiffy Mart, a subsidiary of Global Partner LP,** has an immediate opening for...


  • Chester, United States CVS Corporation Full time

    / / Retail Store Associate **Retail Store Associate** **Job ID:** 275616BR **Category:** Cashier **Address:** West Chester Pike 5 Points Rd S **Location:** West Chester, PA **Job Description** Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of health care for people, businesses, and...

  • Assistant Manager

    1 month ago


    Chester, United States Schurman Retail Group Full time

    To deliver the profit goals of the company by; developing a highly productive staff, and by the successful execution of all company programs in your assigned store.Assist store manager in ensuring that all operating standards including; policies, procedures, merchandise presentation and visual guidelines, are followed.Support, motivate, and assist, team...


  • Port Chester, United States The TJX Companies, Inc. Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...


  • Port Chester, United States The TJX Companies, Inc. Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...


  • Chester, United States Watson Farms Full time

    **Watson Farms of Lowrys, LLC** 713 Colony Road, Chester, SC 29706 **Store Manager and** **Marketing Assistant** Watson Farms is a pasture-based farm located near Lowrys, SC. We operate a pastured meat and egg business serving both wholesale and retail markets with a focus on our direct-to-consumer ecommerce website through which we serve over 1000...


  • Port Chester, United States HomeGoods Full time

     Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...


  • Chester, United States Big Lots Full time

    Big Lots! - 1841 J A COCHRAN BYP [Retail Sales / Team Member] As a Store Associate at Big Lots!, you'll: Greet and assist customers as needed in order to maintain the highest level of customer service; Maintain and operate point-of-sale systems efficiently and accurately; Drive customer loyalty program participation; Perform daily front-end maintenance...


  • Chester, United States GNC Full time

    Job Description We are looking for a dynamic Store Manager that embodies the “Live Well” spirit of GNC. If that describes you, then join the high energy, stores team at GNC. As the Store Manager you are accountable for the day-to-day retail operations of the GNC store in conjunction with the District Manager. As the store manager you play a vital...


  • Port Chester, United States Madison's Niche Full time

    Madison's Niche Boutique in the beautiful Rye Ridge Shopping Center, is currently accepting resumes for Boutique Management. If you love selling and are passionate about customer service, we want to meet you! **Responsibilities**: - Oversee daily operations of the store, including sales, customer service, and inventory management. - Develop and implement...


  • West Chester, United States Arch Telecom- T-Mobile Preferred Dealer Full time

    **Retail Store Manager - Arch Telecom** We’re a national T-Mobile Preferred Retailer with 300+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our...

  • Retail Center Manager

    4 weeks ago


    Chester, United States Find Great People | FGP Full time

    Job description:Are you a self starter, looking for a company that feels like you're apart of a family? Are you a hard worker with an outgoing personality? We are seeking a Retail Center Manager to join a growing team in Chester, SC. This person will be responsible for building, developing, and inspiring a highly effective sales team in a retail environment...

  • Retail Center Manager

    2 weeks ago


    Chester, United States Find Great People | FGP Full time

    Job description:Are you a self starter, looking for a company that feels like you're apart of a family? Are you a hard worker with an outgoing personality? We are seeking a Retail Center Manager to join a growing team in Chester, SC. This person will be responsible for building, developing, and inspiring a highly effective sales team in a retail environment...

  • Retail Center Manager

    2 weeks ago


    Chester, United States Find Great People | FGP Full time

    Job description:Are you a self starter, looking for a company that feels like you're apart of a family? Are you a hard worker with an outgoing personality? We are seeking a Retail Center Manager to join a growing team in Chester, SC. This person will be responsible for building, developing, and inspiring a highly effective sales team in a retail environment...

  • Retail Center Manager

    4 weeks ago


    Chester, United States Find Great People | FGP Full time

    Job description:Are you a self starter, looking for a company that feels like you're apart of a family? Are you a hard worker with an outgoing personality? We are seeking a Retail Center Manager to join a growing team in Chester, SC. This person will be responsible for building, developing, and inspiring a highly effective sales team in a retail environment...

  • Retail Center Manager

    2 weeks ago


    Chester, United States Find Great People | FGP Full time

    Job description:Are you a self starter, looking for a company that feels like you're apart of a family? Are you a hard worker with an outgoing personality? We are seeking a Retail Center Manager to join a growing team in Chester, SC. This person will be responsible for building, developing, and inspiring a highly effective sales team in a retail environment...


  • Chester, Virginia, United States Tapestry Full time

    Assistant Store LeaderKate SpadeChesterfield, MOSince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home...


  • Chester, Virginia, United States Tapestry Full time

    Assistant Store LeaderKate SpadeChesterfield, MOSince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home...