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Technical Customer Service Representative
5 months ago
What does a day in the life of a Customer Service Representative look like?
Responds promptly and professionally to complex customer inquiries via phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
Technical support experience (computer troubleshooting) IT Helpdesk experience required Medical Background preferred HIPAA Must have high school diploma or equivalent Must be 18 years or older 1 year of previous customer service experience, preferably in a call center environment Strong communication skills, both verbal and written Proficient in using computers and various software applications
What are the core competencies needed as a Customer Service Representative?
Customer Service/Focus Inquiry Research/Response Investigative Mindset/Curiosity Patient and Empathetic Attitude Teamwork Results-oriented $16 - $16 an hour Ninja Perks and Benefits ● Competitive compensation ● Medical, dental and vision insurance ● Paid time off, birthday leave ● Bonus and incentive plans ● Opportunities for skills training and personal and professional development ● Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.