Business Operations Coordinator

Found in: Talent US C2 - 1 week ago

St Thomas, United States Travel + Leisure Co. Full time
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Position Summary:

The Business Operations Coordinator supports site sales and marketing teams through operational functions such as tour reception, contract processing and gifting. Coordinators are responsible for ensuring excellent guest experience.  We assist with delivering great vacations to millions of families as they make memories of a lifetime.    

Responsibilities/Job Duties:

  • Provide an exceptional experience to all internal/external guests. 

  • Greet and qualify touring guests. Collect and validate all guest information.

  • Disperse gifts to guests. Manage and reconcile premiums daily.

  • Preparation of sales contracts for sales department and property owners.

  • Maintain property owner information and assist with any contract questions or concerns.

  • Prepare and balance cash and deposits for contracts and gifting departments.

  • Efficiently and accurately enter all guest and tour information into company database.

  • Update and maintain sales and marketing reports on a daily, weekly, monthly basis.

  • Provide additional administrative support to internal departments: Sales, Marketing, HR & Resort.

  • Other assignments including accounts payable, commission incentives & inventory management.

Qualifications

  • Maintain a positive and upbeat attitude in a constantly changing environment.

  • Full time availability required including weekends and holidays

  • Ability to multi-task in a fast-paced sales center.  

  • Detailed and thorough when working independently or within a team.

  • Timeshare, retail, hospitality or administrative experience preferred.

  • Excellent problem solving, verbal and written communication skills.

  • Computer experience including MS Office (Word & Excel) and Salesforce Preferred.

  • Full availability required to work weekends and holidays.

  • High School diploma or equivalent.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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