Business Coordinator

3 weeks ago

St Paul, United States Fairview Health Services Full time

Overview:

Are you looking to further your business experience in the health care field? We at MHealth Fairview are looking for you to join our amazing remote team out of our Kasota location located in Minneapolis This benefits eligible position is a 1.0FTE (80hours/ 2weeks) on the day shift

Provide overall support for the Fairview Medication Therapy Management (MTM) Department. Responsible for day-to-day business functions of the program. Manage office support activities, patient recruitment and scheduling, and various revenue cycle management activities to accomplish overall department goals. Operate as primary point of contact for MTM practitioners, patients and other healthcare professionals.

*This is a remote position*

Responsibilities/Job Description:

Provide superior customer service to all internal and external customers.

Receive, triage, and manage patient referrals received via phone, fax, and email in a timely manner. Effectively communicate status with referring provider, case manager, or payor as required.

Provide necessary outreach and patient recruitment to achieve patient engagement goals as specified by payor contracts. Complete scheduling process in Epic. Collect and report on necessary completion rate data.

Provide daily support to MTM practitioners and management in a timely manner. Complete schedule templating and time off requests in Epic, field billing and coverage related questions, and meet other day to day reporting and equipment/supply needs.

Assist with practitioner credentialing process to ensure payment of claims.

Utilize provider portals, MN-Its, and other insurance verification tools to verify MTM benefits for patients. Notify provider and patient, as needed, prior to visit and effectively document in Epic.

Conduct accurate billing of MTM claims in Epic. Perform charge review functions of MTM charges in Epic to ensure successful payment of claims and minimize write offs.

Assist with various other revenue cycle and workqueue activities.

Manage client audit requests and prepare required documentation.

Provide effective training to interns and delegate work as needed to accomplish department goals

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
    • Partners with patient care giver in care/decision making.
    • Communicates in a respective manner.
    • Ensures a safe, secure environment.
    • Individualizes plan of care to meet patient needs.
    • Modifies clinical interventions based on population served.
    • Provides patient education based on as assessment of learning needs of patient/care giver.
  • Fulfills all organizational requirements
    • Completes all required learning relevant to the role
    • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
  • Fosters a culture of improvement, efficiency and innovative thinking.
  • Performs other duties as assigned


Qualifications:

Required

Education

Associate Degree and/or equivalent experience

Experience

Computer proficiency in Microsoft Office suite and one year previous direct customer service (or related) support experience.

Preferred

Education

Bachelors Degree

Experience

Three to five years business line and/or project management experience

Proficiency in Epic, Excel

MTM processes knowledge

Additional Requirements: Excellent customer service and phone skills, proficient in the English language, excellent attention to detail, positive attitude, ability to follow-through, flexibility in scheduling and excellent organization and communication skills. Excellent computer skills and ability to anticipate needs and achieve results.

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