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Night Audit Supervisor

2 months ago

Raleigh, United States Pyramid Global Hospitality Full time

Overview

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. In order to deliver above-average resolutions to guests, Night Auditors must be adept and creative problem solvers. One of the main responsibilities of a Night Auditor is to deliver and exceed guest expectations, to execute brand service standards, to resolve challenges, to ensure accurate and consistent reporting, and to maintain excellent communication with guests, peers, and supervisors. Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. Thank departing guests, verify accurate billing, and encourage return visits. Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. Always maintain professionalism consistent with hotel brand and company expectations. Know and communicate hotel emergency procedures; inform and assist guests in emergencies. Qualifications 2+ years of customer service experience, preferably in Hospitality or related industry Previous experience in a customer service role, preferably in a hotel or hospitality setting Strong communication and interpersonal skills Proficient in using computer systems and software applications. Detail-oriented with excellent organizational skills Availability to work overnight shifts, including weekends and holidays Compensation Range The compensation for this position is $18.50/Hr. - $18.50/Hr. based on qualifications and experience.