Night Security Officer at Aloft Raleigh

2 months ago


Raleigh, North Carolina, United States TBC Hotels Full time
Position Overview

The Aloft Raleigh, a vibrant hotel known for its modern atmosphere, is seeking a dedicated Security Officer/Night Auditor. This essential role focuses on maintaining a secure environment for guests and staff during the night shift while managing night audit tasks.

Key Responsibilities
  • Night Audit Procedures: Assist in reconciling daily transactions, preparing financial summaries, and updating guest accounts.
  • Rate Verification: Ensure the accuracy of room rates and charges, addressing any discrepancies promptly.
  • Daily Reporting: Complete end-of-day responsibilities, including preparing and distributing reports to management.
  • Administrative Support: Conduct filing, data entry, and maintain records related to night audit functions.
  • Premises Patrol: Regularly patrol the hotel to uphold a safe and secure environment.
  • Surveillance Monitoring: Observe surveillance cameras and alarm systems to detect suspicious activities or emergencies.
  • Access Point Inspections: Conduct routine checks of all access points to ensure security protocols are followed.
  • Guest Assistance: Respond to inquiries or concerns from guests and staff regarding security matters.
  • Collaboration with Law Enforcement: Work with local authorities as needed and assist in incident investigations.
  • Guest Escorting: Provide security escorts for guests to their rooms during late hours upon request.
  • Complaint Resolution: Address guest complaints professionally and escalate issues as necessary.
  • Emergency Response: Act as a first responder in emergencies, executing established protocols to ensure safety.
  • Support for Emergency Services: Assist emergency personnel as required during incidents.
Qualifications
  • High School diploma or G.E.D. equivalent is required.
  • Preferred additional training or certification in security, law enforcement, or hospitality management.
  • 1-2 years of experience in a security role, ideally within a hotel or hospitality setting.
  • Familiarity with night audit procedures is advantageous.
  • Strong observational skills to identify potential security threats.
  • Excellent communication and interpersonal abilities.
  • Capability to remain calm in high-pressure situations and make informed decisions.
  • Proficiency in using security equipment and surveillance systems.
  • Basic understanding of accounting principles related to night audit processes.
  • Ability to work independently during night shifts with minimal supervision.
  • Integrity and professionalism in handling sensitive information.
  • Flexibility to work nights, weekends, and holidays as required.


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