Product Manager, Health Care

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a Product Manager, Healthcare, in Dallas, Texas (Flexible work arrangements available).

The American Heart Association / American College of Cardiology (ACC) Product Manager, Healthcare, is a new position that will serve as the technical product manager, expert user and advocate for the integrated software systems that comprise the new evidence-based guidelines platform (“Living Guidelines Platform”; LGP) (structured content management system and workflow management system); managing the guidelines content lifecycle to achieve business objectives, including compliance (e.g. readability, regulatory, accessibility), decreasing time to publication, and efficient content reuse.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X (formerly Twitter) , and at heart.jobs.

Responsibilities

Product Manager, Healthcare, is responsible for maximizing the value which the new LGP creates by facilitating the adoption and ongoing optimization of the LGP, ensuring that the component software systems (structured content management system and workflow management system) meet guideline management staff and volunteer writer/reviewer needs.

Product Manager, Healthcare, serves as the primary point of contact with American Heart Association IT and publications teams, ACC IT and publications teams, and external vendors (workflow management system and structured content management system).

Product Manager, Healthcare, facilitates interaction with internal staff and external stakeholders through meetings, including but not limited to daily stand-ups, weekly check-ins, monthly governance meetings, and quarterly status updates.

Product Manager, Healthcare, articulates the broader vision for living guidelines, guides, and supports staff and volunteers involved in content creation, content management, and the content-delivery pipeline, so that the guideline development team of staff and volunteers understands how and why to use the content management system in the development of guidelines.

Product Manager, Healthcare, provides training and mentoring to guideline staff members on the usage of the workflow management system and the structured content management system

Product Manager, Healthcare, may identify functional and business requirements for additional technology solutions to support the LGP

Product Manager, Healthcare, reports to the American Heart Association/ACC National Senior Director, Guidelines, and works closely with American Heart Association and ACC joint guideline staff in collaboration with volunteer cardiovascular clinicians.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Technical Communications, or related field.

Minimum 3 years of professional experience leading all aspects of content structure within a large-scale and sophisticated digital and print publishing operation.

Minimum 3 years of leadership and managerial experience; ability to communicate effectively in a geographically dispersed team.

Strong communication skills (written and verbal), as well as group facilitation and relationship management skills; experience working with a stakeholder audience which comprises a broad span of organizational levels and has a wide range of expertise (such as technical, clinical/medical, publishing.

Ability to cultivate and manage relationships with business partners, volunteers, IT partners, and vendors.

Project and Product Management:

Minimum 3 years of project management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute structured approaches/methodologies to business problems.

Experience with translating user needs into requirements for process, functional, and technical enhancements.

Develop and maintain the vision and product roadmap for the LGP; requires strong customer orientation with the ability to listen, prioritize, and champion the needs of multiple stakeholders.

Content Management:

Proven technical savvy and experience with componentized content modeling, structured authoring tools, componentized content management systems, and familiarity with semantic services.

Experience providing structural content solutions for diverse content formats, including but not limited to text, video, audio, images, algorithms, workflows, data sets.

Experience with end-to-end publishing workflows and associated systems spanning authoring, content management, content delivery, and end-user content consumption.

Experience transitioning content creation and publishing operations to a defined structured-authoring standard (e.g., Darwin Information Type Architecture.

Preferred Qualifications

Master’s degree in related field (e.g., information science, public health)

7-10 years of professional experience leading all aspects of content structure within a large-scale and sophisticated digital and print publishing operation.

7-10 years of leadership and managerial experience; ability to communicate effectively in a geographically dispersed team.

7-10 years of project management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute structured approaches/methodologies to business problems.

Experience with conversational artificial intelligence (AI) agents and applications, cloud-services, and API technology.

Experience in working with individuals with varied levels of knowledge and experience using new systems and technology (e.g., change enablement.

Experience with evidence-based health and wellness content targeting segmented audiences (e.g., consumer, patient, professional.

Experience with multi-lingual content operations.

Compensation & Benefits

Expected pay range will be $80,000 to $95,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.

Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.