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Digital Product Manager

2 months ago

Indianapolis, United States Apex Systems Full time

Sr. Digital Product Manager


Apex Systems is looking to hire a Product Manager for a full-time direct hire role with one of our e-commerce clients.


As a Senior Product Manager on the E-commerce team, you will be responsible for developing, managing and executing the customer experience roadmap by leading efforts to build compelling products that reduce friction and drive innovation within our customer experience. This individual will be regarded as an expert within the Digital Delivery -domain and own the execution of the product vision and roadmap, constantly revising and optimizing product strategy in response to the changing industry practices and customer behaviors.


Job Duties and Responsibilities:

  • Leverage behavioral data, customer feedback, and business input to develop, prioritize, and communicate strategy and roadmap for both customer-facing and internal customer platforms.
  • Guide product decisions as an expert in the customer experience field through knowledge of industry trends and best practices.
  • Create and maintain cross-functional relationships with departments across the company, including Digital Delivery, Customer Care, Store Operations, Marketing, Merchandising, Design, and Development, to understand needs and rally organizational support for initiatives.
  • Maintain a balanced product strategy that incorporates the development of new initiatives and the maintenance and improvement of existing initiatives.
  • Determine the optimal approach to managing project dependencies and roadblocks and work cross-functionally with other departments to mitigate risks.
  • Define and communicate scope, set clear goals and success metrics for products, and communicate results throughout the product life cycle.
  • Maintain ongoing review of metrics pertaining to owned vertical(s), including periodic audits to uncover opportunities for optimization.
  • Perform competitive analysis within and outside of the industry, introducing best practices and driving process changes where needed.
  • Champion and maintain relationships with vendor partners where applicable, ensuring smooth integration and regular performance review.
  • Identify and manage budget needs and return on investment for owned projects and vendor partner relationships.


Qualifications:

  • Bachelor’s Degree in business or a computer-related field from a four-year college or university.
  • 4+ years of previous experience overseeing the development, implementation, and performance of digital products required.
  • Experience with E-commerce/Loyalty/Retail experince.
  • Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP/REST/WEB services. Previous work in QA & UAT of digital applications.
  • Demonstrated success managing project budgets, timelines, and resources.
  • Experience working within an Agile development environment.
  • Background in project or product management, including the use and optimization of product management tools such as Jira (or related project tracking applications).


Preferred

Demonstrated success in a startup or change-management environment