Customer Experience Researcher

4 weeks ago

Cary, United States TEKsystems Full time

Description:

The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions.Job Duties:• Spearhead a customer-centered decision-making process• Develop product and service experiences for a global audience.• Conduct independent research

Skills:

Qualitative research, Research analysis, presentation skills, Quantitative research, Data visualization, qualtrics, b2b marketing

Top Skills Details:

Qualitative research,Research analysis,presentation skills,Quantitative research,Data visualization

Additional Skills & Qualifications:

Position’s Contributions to Work Group: -Role as Embedded Researcher assisting BCP to maintain the research project connectivity required to propagate actionable insights. Several projects listed below have passed through EO Review and require the highest level of attention, quality, and support due to Executive visibility.-Retail Mystery Shop, Retail Brand Visual Identity, Retail Assessments capture in Qualtrics for Retail Development Consultants, EAME Customer Needs, Customer Journey Mapping and Persona Development, National Offer VOC, BHL Lost Sales Project, Telehandler VOD, and propagating quarterly insights from CX measurement programs.Typical Day or Week in the Role-Research scoping – conduct strategic conversations to translate business questions into research questions and recommended methodologies for research-External vendor management on research execution-Questionnaire writing and programming-Sample definition/acquisition-Data analysis-Dashboard creation-Report creationSkills-Must have excellent communication, presentation, and analytical skills-Ability to fulfill individual role by delivering high quality work in a timely manner while interacting with and supporting the team effectively-Project facilitation and consensus building-Technical competence (various software /platforms such as Qualtrics)-Project management-Survey design-Primary research data analysis-Storytelling - interpret data to develop insights-Expert written and oral communication skills

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Customer Experience Researcher

    3 weeks ago

    Cary, United States TEKsystems Careers Full time

    *Description:* The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions. Job Duties: • Spearhead a customer-centered decision-making process • Develop product and...

  • Customer Experience Researcher

    3 weeks ago

    Cary, United States TEKsystems Full time

    Description:The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions.Job Duties:• Spearhead a customer-centered decision-making process• Develop product and service...

  • Customer Experience Researcher

    3 weeks ago

    Cary, NC, United States TEKsystems Careers Full time

    *Description:* The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions. Job Duties: Spearhead a customer-centered decision-making processDevelop product and service...

  • Customer Experience Researcher

    4 weeks ago

    Cary, NC, United States TEKsystems Full time

    Description: The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions. Job Duties: • Spearhead a customer-centered decision-making process • Develop product and service...

  • Customer Experience Researcher

    3 weeks ago

    Cary, NC, United States TEKsystems Full time

    Description: The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions. Job Duties: • Spearhead a customer-centered decision-making process • Develop product and service...

  • Customer Experience Researcher_

    3 weeks ago

    Cary, United States TEKsystems Full time

    Description:The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions. Job Duties: • Spearhead a customer-centered decision-making process • Develop product and service...

  • Customer Experience Supervisor

    6 months ago

    Cary, United States Crescent Electric Supply Company Full time

    As the Customer Experience Supervisor, you will develop the standardization and optimization of processes that drive the Customer Experience with their Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you will oversee three critical workstreams:...

  • Web Platform Researcher

    3 weeks ago

    Cary, NC, United States TEKsystems Careers Full time

    Description: The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions. Conduct independent research Qualitative research, Research analysis, presentation skills,...

  • Senior Research Analyst

    1 month ago

    Cary, North Carolina, United States Wake County Public Schools Full time

    Job Title: Senior Research AnalystWake County Public Schools is seeking a highly skilled Senior Research Analyst to join our team. As a key member of our data analysis team, you will be responsible for collecting, analyzing, and reporting data to support decision-making in the district.Key Responsibilities:Collect and analyze data to inform district-level...

  • Retail Sales Associate

    4 weeks ago

    Cary, North Carolina, United States Burlington Stores Full time

    About the Role:If you're an outgoing and people-oriented individual with great organizational skills, we have an exciting opportunity for you at Burlington Stores, Inc. as a Retail Sales Associate. In this role, you'll be the face of our brand, providing world-class service to customers and working collaboratively with our team to drive results.Key...

  • Customer Excellence Representative

    2 weeks ago

    Cary, United States Stryker Full time

    Work Flexibility: Hybrid Schedule: Monday - Frida 9:30am - 6pm Overtime based on business needs What you will do - The Customer Excellence Representative interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets...

  • Customer Service Support Manager

    1 month ago

    Cary, United States Comrise Full time

    OverviewSpecific Requirements:Provide an exceptional customer experience to Share360 customers in hospitals, trauma centers, emergency departments, stroke centers, pediatric hospitals, and outpatient centers.This individual will coordinate the resources and activities within the service organization to ensure the customer experiences the full benefit of...

  • Customer Service

    1 month ago

    Cary, United States Johnstone Supply Full time

    Customer Service and Sales Associate - Cary, ILJohnstone Supply - The Heartland Group is currently hiring a Customer Service and Sales Associate for our Cary, IL store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability. At Johnstone Supply -...

  • Customer Service

    1 month ago

    Cary, United States Johnstone Supply Full time

    Customer Service and Sales Associate - Cary, IL Johnstone Supply - The Heartland Group is currently hiring a Customer Service and Sales Associate for our Cary, IL store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability. At Johnstone Supply...

  • Custom Framer

    6 days ago

    Cary, United States JobGet Staffing Full time

    JobGet Staffing is seeking organized, customer service oriented people to join our team as a Framer. We need enthusiastic individuals who are motivated, responsible, and have the drive to make the most of a career with us. We are an EXCITING, EVER CHANGING, GROWING , upscale chain. JobGet Staffing carries a full range of art and craft supplies as well as a...

  • Custom Framer

    2 months ago

    Cary, United States JobGet Staffing Full time

    JobGet Staffing is seeking organized, customer service oriented people to join our team as a Framer. We need enthusiastic individuals who are motivated, responsible, and have the drive to make the most of a career with us. We are an EXCITING, EVER CHANGING, GROWING , upscale chain. JobGet Staffing carries a full range of art and craft supplies as well as a...

  • Retail Experience Coordinator

    3 weeks ago

    Cary, United States BROAD RIVER RETAIL Full time

    Job DetailsJob Location CARY Store - CARY, NC Description Broad River Retail d/b/a Ashley is currently seeking a Retail Experience Coordinator for our Cary, NC location. The Retail Experience Coordinator's primary purpose is to support the pursuit of operational excellence in their respective stores while assisting the Retail Experience Manager (REM) in...

  • VP, Customer Success

    4 months ago

    Cary, United States Patagonia Health Full time

    We are looking for a VP of Customer Success. Company: Patagonia Health Inc. is a healthcare software supplier that has built a cloud and apps-based software solution. The solution includes an integrated, federally-certified, Electronic Health Record (EHR), Practice Management (PM) and Billing software. The company’s mission is to solve two major barriers...

  • Customer Service Representative

    3 weeks ago

    Cary, United States Cynet Systems Full time

    Job Description: Coordinating the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of products and services. Working closely with cross-functional teams to ensure a positive customer experience. Monitor customer requests...

  • Customer Support Specialist

    3 weeks ago

    Cary, United States HireNetworks Full time

    Customer Support Specialist (contract to hire ) - Cary , NC Our NC based client is seeking a Customer Support Specialist (contract to hire ) for a hybrid opportunity in their Cary , NC office. Our client is focused on building an all-in-one financial management solution for eCommerce sellers, with the goal of helping them grow their businesses. Our...