Customer Experience Researcher

3 weeks ago

Cary, United States TEKsystems Careers Full time

*Description:*

The main function of a Customer Experience Researcher is to collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing and Engineering to influence key strategy and execution decisions.

Job Duties:
• Spearhead a customer-centered decision-making process
• Develop product and service experiences for a global audience.
• Conduct independent research

*Skills:*

Qualitative research, Research analysis, presentation skills, Quantitative research, Data visualization, qualtrics, b2b marketing

*Top Skills Details:*

Qualitative research,Research analysis,presentation skills,Quantitative research,Data visualization

*Additional Skills & Qualifications:*

Position’s Contributions to Work Group:
- Role as Embedded Researcher assisting BCP to maintain the research project connectivity required to propagate actionable insights. Several projects listed below have passed through EO Review and require the highest level of attention, quality, and support due to Executive visibility.
- Retail Mystery Shop, Retail Brand Visual Identity, Retail Assessments capture in Qualtrics for Retail Development Consultants, EAME Customer Needs, Customer Journey Mapping and Persona Development, National Offer VOC, BHL Lost Sales Project, Telehandler VOD, and propagating quarterly insights from CX measurement programs.

Typical Day or Week in the Role
- Research scoping – conduct strategic conversations to translate business questions into research questions and recommended methodologies for research
- External vendor management on research execution
- Questionnaire writing and programming
- Sample definition/acquisition
- Data analysis
- Dashboard creation
- Report creation

Skills
- Must have excellent communication, presentation, and analytical skills
- Ability to fulfill individual role by delivering high quality work in a timely manner while interacting with and supporting the team effectively
- Project facilitation and consensus building
- Technical competence (various software /platforms such as Qualtrics)
- Project management
- Survey design
- Primary research data analysis
- Storytelling - interpret data to develop insights
- Expert written and oral communication skills

*Experience Level:*

Expert Level





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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