Hospitality Team Member
5 months ago
The Job
As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;
Acting as a brand ambassador and delivering exceptional hospitality and service by Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experienceAssisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing paymentsTaking telephone orders and preparing take out ordersMastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestionsMaking and serving fresh non-alcoholic and alcoholic beveragesDelivering food to guests and refilling drinks quickly, efficiently, and accuratelyEngaging the guests in light conversation when appropriate Maintaining a clean and inviting space for our guests byClearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washingUpkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels Setting up, stocking, cleaning, and maintaining all service stations Maintaining a safe working environment byUnderstanding and exhibiting compliance to the company’s required safety policies and standardsPracticing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law Exemplifying Company culture by Working as a team to achieve Company goals and standardsSupporting other areas of the restaurant as necessaryMaintaining a professional and presentable appearance according to the Company’s Uniform Policy All other job duties as assigned by ManagerWe challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include:
A warm, helpful, hospitable and guest focused nature Restaurant or retail experience is helpful, but not necessary Ability to approach work with a sense of fun while delivering outstanding results Ability to thrive in a fast paced environment Ability to communicate effectively in English A high level of resourcefulness in solving problems and taking initiative Ability to understand and meet restaurant standards for health, safety, and excellence. Ability to comply with all company policies, processes and standards Must be eligible to work in the United States Must be a minimum of 18 years old Ability to work a flexible schedule based on restaurant needs Food handler's card may be required according to local and or state regulations Responsible Beverage Service Certification may be required according to local and or state regulationsPhysical Requirement:
Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis Some bending/kneeling/stooping required Must be able to stand and/or walk for long periods of time Must be able to work in a hot kitchen environment Must be able to place plates, utensils, pans, and cases on both high and low shelves Must be able to work indoors and outdoorsBenefits
We offer competitive pay + tips Free meals during shifts and 50% discount while off the clock Opportunities for development and growth A fun and inspiring work environment and be part of an amazing team Hourly Payrate: $16.78 + TipsThis job description only provides an overview of job responsibilities that are subject to change
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