Hospitality Team Member

4 weeks ago

Los Angeles, California, United States Tocaya Modern Mexican Full time
Job Summary

We are seeking a highly motivated and guest-focused Hospitality Team Member to join our team at Tocaya Modern Mexican. As a key member of our service team, you will be responsible for delivering exceptional hospitality and service to our guests, ensuring a truly wonderful experience.

Key Responsibilities
  • Act as a brand ambassador and deliver exceptional hospitality and service by greeting guests in a friendly manner and ensuring they are served quickly, efficiently, and accurately.
  • Assist guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments.
  • Maintain a clean and inviting space for our guests by clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to the kitchen for washing.
  • Engage guests in light conversation when appropriate and maintain a safe working environment by understanding and exhibiting compliance to the company's required safety policies and standards.
  • Exemplify company culture by working as a team to achieve company goals and standards, supporting other areas of the restaurant as necessary, and maintaining a professional and presentable appearance according to the company's uniform policy.
Requirements
  • A warm, helpful, hospitable, and guest-focused nature.
  • Restaurant or retail experience is helpful, but not necessary.
  • Ability to approach work with a sense of fun while delivering outstanding results.
  • Ability to thrive in a fast-paced environment.
  • Ability to communicate effectively in English.
  • A high level of resourcefulness in solving problems and taking initiative.
  • Ability to understand and meet restaurant standards for health, safety, and excellence.
  • Ability to comply with all company policies, processes, and standards.
  • Must be eligible to work in the United States.
  • Must be a minimum of 18 years old.
  • Ability to work a flexible schedule based on restaurant needs.
  • Food handler's card may be required according to local and/or state regulations.
  • Responsible Beverage Service Certification may be required according to local and/or state regulations.
Physical Requirements
  • Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis.
  • Some bending/kneeling/stooping required.
  • Must be able to stand and/or walk for long periods of time.
  • Must be able to work in a hot kitchen environment.
  • Must be able to place plates, utensils, pans, and cases on both high and low shelves.
  • Must be able to work indoors and outdoors.
Benefits
  • We offer competitive pay + tips.
  • Free meals during shifts and 50% discount while off the clock.
  • Opportunities for development and growth.
  • A fun and inspiring work environment and be part of an amazing team.

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