Senior Technical Account Manager
2 weeks ago
Responsibilities
Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts Develop a strong understanding of client business strategies; as a trusted advisor, position ION FX products to best assist clients on achieving business objectives Continued garnering and elevation of knowledge in ION FX products, to aid new/existing customers on effective use of ION products, content, and technologies to promote maximum value for their specific use-cases Manage client relationships, to ensure and mature high-quality interactions (responsiveness, precision, fitness, proactiveness) Build close long-term relationships with assigned customers; proactively anticipating client challenges and risks while driving remediation plans to minimize churn Monitor implementation, usage, customer health, competitive landscape, and other relevant data - in order to create a retention/advancement strategy Profile and sanity review initiative requirements, during origination stage Develop leads and connections with ION commercial account managers to aid growth opportunities (upsell and cross-sell) Aid harmonization of client initiatives & associated priorities, in tandem with the ION Project Delivery, Client Services & Product practices Manage a robust feedback loop to continually promote appropriate customer experience improvementRequired Experience, Skills and Qualifications
Proven track record in high-touch enterprise segments with B2B enterprise software platforms Foreign Exchange and/or general Capital Markets domain experience at technology firms and/or financial institutions Problem solving & consultative mindset to collaborate with clients on joint responsibilities Ability to synthesize information from clients and internally Commercial savviness (although not a direct commercial sales role) Predilection for customer success automation Bachelor's Degree, ideally in STEM, Economics/Finance or a numerate discipline ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.-
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Marketing Project Manager
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