Shift Lead

7 months ago

Nashville, United States Chick-fil-A Charlotte Pike - Nashville Full time
Shift Lead / Kitchen Operations / Chick-fil-A Bellevue
7606 Hwy 70 S (next to Publix)
NOTE: Those in our leadership pathway come on board as team members, are quickly trained to master operational responsibilities, and proceed through a leadership development structure to be considered for the next step of shift lead / team lead designation.Role Summary
Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Bellevue (West Nashville) is successful in the following areas:
  • Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
  • Yearly & Quarterly Planning
  • Back of House Staffing and Operations
  • Leadership and People Development of Back of House Team
  • Vision and Service Model compliance throughout all areas of oversight.
General Responsibilities:
  • Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
  • Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management.
  • Ensure stewardship systems are taking place throughout the restaurant
  • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
  • Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
  • Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
  • Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • Drive sales growth mentality and encourage creativity and innovation throughout the business.
  • Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
Skills:
  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team.
  • Mature, dependable and results-oriented
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Ability to work well with the public/network
  • Good business sense, achiever
  • Good written/verbal communicator
  • Strong project/time management skills
  • Unquestionable integrity and represents Chick-fil-A well
  • Passionate about building relationships with clients
  • Able to work well independently and in a team environment
  • Servant spirit with strong sense of stewardship 
Preferred qualifications:
  • Bachelor's degree or above, preferably in a business or marketing field of study
  • Experience as a leader food service operations
  • Years of Experience: 2
  • Bilingual: English and Spanish
  • This is a full time position.
  • This person must be skilled in time management.
  • This person must be self-directed and highly organized.
  • This person must master all knowledge and skills of every position in the Restaurant. 

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