Experience Associate

1 month ago

Nashville, United States Sentral Services Full time
About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Associate is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.

This is an in-person position located on-site of the property.

What You'll Do:
  • Uphold Sentral's value of excellence in customer service
  • Establish rapport with residents and guests so they always feel loved
  • Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
  • Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
  • Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
  • Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests
  • Provide assistance with scheduling of the Experience team when needed
  • Create "Surprise and Delight" moments for residents and guests
  • Learn and train others on community software, such as Yardi and Stayntouch
  • Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request
  • Manage building access for guests, residents, and authorized vendors using key system technology
  • Monitor amenity spaces and ensure residents and guests are adhering to community policies
  • Assist Experience Manager in leading daily standups and monthly meetings
  • Assist Experience Manager with interviewing, training of new Experience team members
  • Support onboarding and training of new Experience team members and provide ongoing mentorship
  • Assist Experience Manager with new process development and execution
  • Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations
  • Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
  • Demonstrate thorough understanding of Sentral's homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.)
  • Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
  • Assist sales team by facilitating self-guided or virtual tours and onsite tours when needed.
  • Embrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents.
  • Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
  • Complete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift
  • Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
  • Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
  • Work on special projects as deemed necessary by management
  • Cross train in other areas of property to ensure all guest services are covered
  • Perform other related duties and assignments as needed and assigned
Skills and Experience
  • High School Diploma or equivalent required; some college preferred
  • 1+ years of experience working in hospitality or customer service industry required
  • Multifamily and/or hospitality experience preferred
  • Strong passion for hospitality and providing exceptional customer service.
  • Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
  • Computer savvy with the capacity to learn and master multiple software systems
  • Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
  • Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
  • Proactive decision-making and problem-solving skills
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
  • A competent team player with a positive attitude and the knack to smile under all circumstances
  • Exemplify a high level of reliability, trustworthiness, and integrity, and initiative
  • Ability to work a flexible schedule, including evenings and weekends
Sentral Benefits
  • Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
  • Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
  • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
  • Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
  • Stand behind a desk for the majority of an 8-hour shift
  • Move body in repetitive motions for extended periods of time
  • Work in a space that includes indoor and outdoor spaces, with and without covering
  • Move throughout the property as needed
  • Transport boxes and equipment weighing up to 20 pounds
  • Communicate with other persons in the building
  • Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

  • Customer Experience Associate

    1 week ago

    Nashville, Tennessee, United States Little Words Project Full time

    About This RoleWe are seeking a talented Sales Associate to join our team in Nashville. As a Sales Associate, you will play a key role in delivering an exceptional customer experience, driving sales growth, and supporting operational excellence.Key Responsibilities:Customer EngagementBuild strong relationships with customers and provide personalized...

  • Customer Experience Associate

    3 weeks ago

    Nashville, Tennessee, United States Loris Full time

    What You'll DoThis part-time sales associate position requires excellent communication skills, flexibility, and a willingness to work evening, weekend, and holiday shifts as needed. As a Sales Associate in our gift shop, you will be responsible for providing exceptional customer service, engaging with customers from the heart, and creating an exceptional...

  • Guest Experience Associate

    3 days ago

    Nashville, Tennessee, United States Ryman Hospitality Properties Full time

    Guest Experience Associate WantedRyman Hospitality Properties is seeking a highly skilled Guest Experience Associate to join our team. As a key member of our front-of-house staff, you will play a critical role in ensuring that our guests have an exceptional experience at our events and functions.We are committed to delivering world-class service, and we need...

  • Dining Experience Associate

    3 weeks ago

    Nashville, Tennessee, United States TouchPoint Full time

    Job Summary:Patient Dining Associates work on assigned units in a healthcare facility, providing exceptional patient service by helping them make menu selections, assembling, delivering and picking up their meal trays. This role is part of the caregiving team responsible for ensuring patient safety and satisfaction goals are met.Key Responsibilities:1....

  • Customer Experience Associate

    3 weeks ago

    Nashville, Tennessee, United States Twice Daily Full time

    We are a part of your community and for hundreds of local workers, we are a first job, a fresh start, and a future career path.At Twice Daily, we have been recognized as a top employer for the last six years in a row. We want you to be part of our amazing family of Team Members who help us keep the streak alive.We offer:Weekly Pay with Daily Pay OptionSame...

  • Sales and Customer Experience Associate

    1 week ago

    Nashville, Tennessee, United States Chico's Full time

    About the RoleWe are seeking a highly motivated Sales Associate to join our team at Chico's FAS, Inc. in The Mall at Green Hills location.As a Sales Associate, you will be responsible for supporting Management in promoting a customer and product-focused sales culture.This role requires excellent communication skills, a passion for fashion, and the ability to...

  • Sales and Customer Experience Associate

    2 days ago

    Nashville, Tennessee, United States Bang Candy Co Full time

    **Job Summary**We are seeking an enthusiastic Sales and Customer Experience Associate to lead Guests through the full Bang Candy journey, educating them about our brand's magic while adhering to our Guiding Principles.

  • Member Experience Associate

    3 months ago

    Nashville, United States Industrious Full time

    About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve...

  • Sales Associate

    3 weeks ago

    Nashville, Tennessee, United States Marriott International, Inc Full time

    About This RoleWe are seeking a highly motivated Sales Associate to join our team at Marriott International, Inc. as a Customer Experience Specialist.Key Responsibilities:Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;Assist individuals with disabilities; thank guests with genuine...

  • Retail Associate

    1 week ago

    Nashville, Tennessee, United States Burlington Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key ambassador of the Burlington brand, you will be responsible for delivering exceptional customer service, maintaining a positive store environment, and supporting the management team with day-to-day operations.

  • Customer Experience Associate

    3 weeks ago

    Nashville, Tennessee, United States HealthStream Full time

    Job OverviewThis role is responsible for delivering exceptional customer service and support, ensuring a seamless experience for our clients.Estimated Salary: $55,000 - $65,000 per year (based on location and experience)We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, parental leave, and more.Key...

  • Retail Sales Associate

    2 months ago

    Nashville, Tennessee, United States Marshalls Full time

    Job SummaryAt Marshalls, we're looking for a highly skilled and dedicated Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key ResponsibilitiesRole model...

  • Sales Associate and Customer Experience Expert

    4 weeks ago

    Nashville, Tennessee, United States AMV Holdings LLC Full time

    At AMV Holdings LLC, we're a leading player in the vapor and e-cigarette industry, operating over 100 retail locations across the United States under brands like KURE, Madvapes, Alohma, and MAXX Electronic Cigarettes.We pride ourselves on delivering exceptional customer service and striving to be among the best in our field.Job OverviewWe're seeking an...

  • Customer Experience Associate

    4 weeks ago

    Nashville, United States Ollie Pets Full time

    Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.As a member of our...

  • Customer Experience Associate

    2 weeks ago

    Nashville, United States Ollie Pets Full time

    Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.As a member of our...

  • Customer Experience Associate

    2 days ago

    Nashville, Tennessee, United States Play Date Full time

    Job SummaryAs a Server at Play Date, you will be the face of our establishment, providing excellent customer service and ensuring a memorable dining experience for our guests. This role involves working in a fast-paced environment, taking orders, serving food and beverages, and maintaining a clean and safe workspace.We are seeking highly motivated and...

  • Customer Experience Associate

    3 days ago

    Nashville, Tennessee, United States Yin Yang Tea - Germantown Full time

    Join Our Team!We are excited to announce that we are hiring a skilled Barista to join our team at Yin Yang Tea - West Nashville. As a key member of our team, you will be responsible for crafting a variety of boba tea drinks, providing outstanding customer service, and maintaining a clean and inviting atmosphere.Estimated Salary: $16-$20 per hour, depending...

  • Customer Experience Associate

    1 week ago

    Nashville, Tennessee, United States Taymax Group Full time

    Company Overview: At Taymax Group, we are committed to creating a welcoming and non-intimidating environment for our members. Our mission is to enhance people's lives by providing a high-quality fitness experience.We believe in fostering an inclusive and diverse workplace environment where everyone works towards a common goal. We strive to provide a...

  • Customer Experience Associate

    3 weeks ago

    Nashville, Tennessee, United States Tailored Brands Inc Full time

    **Job Description**As a Retail Sales Consultant, you will be responsible for all aspects of the customer experience, including greeting, answering questions, and assisting with merchandise selection. You will also participate in team selling, positively impact sales volume and metrics goals, and assist with visual merchandising and store-related projects....

  • Customer Experience Associate

    3 weeks ago

    Nashville, Tennessee, United States Virgin Hotels Full time

    We are seeking a highly motivated and enthusiastic Customer Experience Associate to join our front-of-house team at Virgin Hotels.Job DescriptionAbout Us:At Virgin Hotels, we believe in creating unforgettable experiences for our guests. We're looking for individuals who share our passion for delivering exceptional service and making every guest feel...