Revenue Ops Manager

4 weeks ago

Doral, United States NOVO Full time

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns We provide learning and development budgets to help you grow and bond with your team Able to work from the office 3+ days per week Offices in NYC, Miami, Delaware, India, and Colombia

About the Role:

We are looking for an experienced Revenue Operations Manager to support customer acquisition and retention activities, and build and lead our Sales Operations team. The Sales Ops Manager is responsible for developing a collaborative, data-driven and results-oriented Sales Operations function. The scope of the role is leading the people, process and technology across all operational activities from driving marketing campaign effectiveness to optimizing sales funnel processes to managing the key revenue systems (e.g., CRM). Also, the Sales Ops Manager will be an advisor on go to market strategy and cross-functional opportunities. If you're passionate about taking a unique approach to risk and leveraging unconventional methods to enable innovative financial solutions, then we want to chat. Are you ready to revolutionize the small business banking industry with us?

Responsibilities:

Develop the vision and strategy for the Sales Ops team Assist in the ongoing adoption and continuing updates to our configuration of Salesforce, serving as a super-user and assisting Sales, Marketing, Customer Success, Collections, and other teams with their use of Salesforce Manage day-to-day Sales Ops team, with growing responsibility to include marketing campaign evaluation, funnel optimization, sales/revenue performance measurement, compensation planning, account segmentation, voice of customer, and revenue team dashboards Partner closely with our Sales, Customer Success, Collections, Partnerships, and Marketing leaders and teams, serving as a subject matter expert in Sales Ops to understand, report and advise on the revenue funnel Direct operational priorities connected to new business and customer acquisition, marketing tactics, and customer retention/growth Establish quality, accuracy, and process consistency in planning, forecasting, and budgeting Leverage data in making decisions, setting goals, and driving success in the organization, while also embracing qualitative measures of success Help in hiring, coaching, developing and mentoring Sales Operations talent at Novo Facilitate monthly, quarterly, and annual business reviews for the Sales and Support teams

Requirements for the Role:

7+ years in Sales Ops, revenue operations, marketing operations, sales, or similar roles 4+ years experience working in Salesforce Sales Cloud or similar CRM 1+ years in people leadership roles managing high performing teams Ability to analyze Sales team data in multiple ways to detect patterns and determine new opportunities. Experience working cross-functionally at multiple levels of the organization to create processes, solve problems and develop strategies Excellent leadership and people management skills Skilled in hiring and developing high-caliber Sales Ops professionals Exceptional communications skills: writing, presenting, pitching, negotiating Knowledge of lending, banking, and payments processing is preferred A bachelor's degree or higher in mathematics, statistics, engineering, physics, economics, computer science or another quantitative field Advanced spreadsheet and database skills Strong analytical skills with high attention to detail and accuracy Hands-on, results oriented, thrives when challenged Organized and collaborative How We Define Success:

Customer acquisition and revenue growth Ownership and accountability for ongoing CRM evolution and adoption Continuous improvements to model and methodologies Team player; does their part without the ego

Nice to Have, But Not Required:

Experience at a hyper-growth startup or fast-paced company Experience at a B2B Fintech

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

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