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Senior Revenue Management Analyst
4 months ago
JOB PURPOSE
MSC Cruises is expanding its Revenue Management team in the US. The Sr. Revenue Management Analyst is responsible for monitoring booking performance of the USA and Canadian markets, managing pricing and promotions, and making recommendations to maximize occupancy and revenue.This is a hybrid position requiring 2-3 days / week in-office in S Florida.
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KEY ACCOUNTABILITIES
Transform data into insights, make strategic recommendations with a holistic commercial approach, and communicate effectively to leadership to get buy-in
Report on sales trends by channel, season, region, and category, monitor ship inventory, and make strategic pricing and promotions recommendations to maximize occupancy and revenue. Create new reports to assist with decision-making as necessary.
Assist with budgeting/forecasting by pulling historical and recent data and creating models for passenger volume and revenue targets, with logical and defendable assumptions.
Perform weekly competitive benchmarking to monitor major cruise lines' pricing compared to that of MSC's and flag where highly overpriced or underpriced. Make price change recommendations based on trends and using business judgement.
Create pricing forms for price changes and new promotion builds and work with Corporate Revenue Management team in Geneva to apply their feedback to submit final builds.
Test prices and promotions in various booking tools and check new pricing for accuracy and consistency across channels.
Assist with creating PowerPoint presentations, including, but not limited, to weekly US Business Review Meetings.
Create and maintain promotional notices with details of rates and validity for sales and special offers, to distribute to all departments for reference.
Partner with Marketing, Sales, Contact Center, and other teams to assist with data needs.
Proactively look to make process improvements and reporting enhancements for higher efficiency and ease of use.
Perform ad-hoc analyses, data forensics, and data hygiene tasks as needed.
Mentor junior analyst(s) and share knowledge and training with other teams.
QUALIFICATIONS (skills, competencies, experience)
Bachelor's Degree required; major in Business, Economics, Finance, or other analytics-intensive fields a plus.
Excellent verbal and written communication skills a must. It is crucial that the candidate have the ability to determine high-level insights to call out to upper management, as well as the ability to lay out detailed information to other audiences with technical clarity.
Strong organizational skills, time management, and attention to details. Must be comfortable juggling multiple tasks at once and adaptable when needs change.
Strong interpersonal skills - our team works closely with other departments within the US office and other teams in Geneva and Naples on a daily basis.
Strong analytical and problem-solving skills; analyst background in Revenue Management, Finance, or Marketing a plus.
Advanced in Microsoft Excel - comfortable manipulating data and maintaining large spreadsheets with high level of accuracy; experience with building complex models and macros.
Experience with SAP Business Objects a plus
Experience with writing SQL queries a plus
Ability to multi-task, prioritize, work independently and/or within a team
VISA REQUIREMENTS (if any)
US passport or Green Card
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