IT Support Specialist L3

4 weeks ago

New York, United States Milestone Technologies Full time


Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

As an IT Support Specialist - Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.

  • Provide in-person support for users in the IT Lounge
  • Respond to user requests via standard support tools like chat and ticketing systems
  • Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
  • Build and deploy new laptops using standard deployment tools like JAMF, BigFix, Deep Freeze
  • Participate in the IT on-boarding experience and IT welcome sessions
  • Manage system access for Asana's users
  • Deploy and support software to end-users
  • Manage hardware and software inventory
  • Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)

Required Skills:

  • 3+ years of experience in retail or corporate IT support roles that includes;
  • Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
  • Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN
  • Experience with being part of a distributed team, whose main HQ might be in another location
  • Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
  • A positive, service-oriented attitude
  • Solid problem solving skills
  • Ability to lift heavy equipment (50+ pounds) as needed

Compensation

Estimated Pay Range: $40 - $44 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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