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L3 Tech Services Implementation Engineer

4 months ago

New York, New York, United States Kforce Inc Full time

RESPONSIBILITIES:

Kforce has a client that is seeking a L3 Tech Services Implementation Engineer in New York, NY.Summary:The primary responsibility of the Technical Services Implementation Engineer (L2) is to provide technical support. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis, and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration, and fault management.Details:
  • L3 Network Engineer - this is primarily project implementation work; The L3 will create templates for the L2s to follow; They will need strong product knowledge/expertise
  • Location: this is a remote role, however the preference is east or central time zone, given client locations; They are currently traveling 1-2 times monthly to client sites
  • Schedule: Primarily leans Eastern business day however this role will include lots of cutovers - so each week they should anticipate approximately; 4 hours of off hours or weekend work for cutovers (will be able to adjust their work week to offset those)
Key Roles:
  • Interact with clients on site to meet complex requirements of a solution
  • Escalate unresolved problems and issues to the relevant third parties
  • Respond to escalated client requests and support client applications to a first line resolution
  • Escalate complex problems to the relevant third parties
  • Write reports and proposals and complete and maintain project documentation
  • Assist with the documentation of standard operating procedures relating to installations and fixes
  • Act as coach and mentor to more junior Implementation Engineers and Technicians
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets

REQUIREMENTS:

  • Computer Science/Information Technology degree
  • 8+ years of recent industry experience including a strong history of project design and implementation vs operations
  • Seasoned work experience in a technical implementation engineering or similar role
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned project administration and documentation experience
  • Seasoned report writing experience
  • Seasoned project management experience; Good understanding of project management principles
  • Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting
  • Core Technologies: Cisco/Meraki LAN and wireless - certifications are desirable but not required
  • The L3 needs to be confident, knowledgeable, and able to drive things forward, self-starter, etc. (Senior/expert/strong product and industry knowledge)
  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.