Security Dispatcher

4 weeks ago

Minneapolis, United States Minnesota Visiting Nurse Agency Full time

SUMMARY Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights. Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations. A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible). RESPONSIBILITIES * Receive emergency and non-emergency calls for security service and medical assistance * Prioritize calls and initiate appropriate action based on incident type and importance * Contact police, fire, ambulance in emergency situations and coordinate proper response * Dispatch security officers or other personnel using two-way radio or telephone * Operate and monitor a wide range of moderately complex computer driven equipment, including * systems for life/safety, security alarm, closed circuit television and building automations * Query callers to obtain detailed incident information, record duties and activities * Generate reports, maintain records, and perform data entry functions * Operate multi-line telephone system * Notify appropriate managers or supervisors of critical conditions on a 24-hour basis * Performs other duties as assigned but only after appropriate training QUALIFICATIONS Minimum Qualifications: * High school diploma, GED or equivalent * 2 years dispatch or communications experience in a busy, high-stress environment -OR- * An approved equivalent combination of education and experience Preferred Qualifications: * Prior experience in a health care setting Knowledge/ Skills/ Abilities * Computer literacy and the ability to quickly learn new computer-driven systems * Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions * Strong communication skills (both written and verbal) * Proficiency in customer service; emotional control/tact in dealing with the public * Prior experience monitoring fire/life safety systems * Prior experience using a multi-line phone system and/or helping customers by phone * The ability to quickly learn new tasks/concepts Title: Security Dispatcher Location: MN-Minneapolis-Downtown Campus Requisition ID: 240620

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