Security Operations Center Dispatcher WRSOC

1 month ago

Minneapolis, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

March 29, 2024

Department:

West Region Security

Shift:

Permanent Nights (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

  • 1.0 FTE (40 hours/week)
  • Night shift
  • Occasional weekends

Job Description:

Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

Principle Responsibilities

  • Manages requests for security and emergency services.
    • Monitors and answers phones, radios, intercoms, and other communication tools.
    • Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
    • Gathers detailed information from caller.
    • Records all officer activities via case/incident management systems.
    • Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
  • Monitors the safety and security of the physical environment.
    • Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
    • Receives and processes badge access change requests.
    • Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
  • Other duties as assigned.

Required Qualifications

Preferred Qualifications

  • Associate's or Vocational degree in general studies
  • 0 to 2 years working in dispatch or call center, Security Operations Center, or related function - May be required to travel between sites

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

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