Residential Case Manager
3 weeks ago
Job Description
Job Description Salary: $25/hour
Harvest Home is Christian non-profit organization providing shelter and support to pregnant women experiencing homelessness and their babies. Our comprehensive program transforms the lives of homeless pregnant women and their children by providing housing, support, and programs that equip women to become great mothers. Visit our website to learn more:
www.harvesthomela.org
Position Summary: The Residential Case Manager is responsible for the orientation process and case management of 10 pregnant residents at Harvest Home’s residential home in the Venice Beach neighborhood.
Weekly Schedule / Availability: Full-time, 40 hours per week withflexibility and availability in hours and days to work nights and/or weekends, as needed.
Primary Responsibilities:
Coordinate resident move-ins, orientations, and move outs
Provide individual case management for 10 residents (adult pregnant women ages 18+)
Meet with residents at least weekly to develop a case plan, assist in overcoming barriers, and link residents to necessary resources
Assist residents in maintaining and increasing government assistance and supportive services, as necessary.
Assist residents in obtaining identification (e.g., driver's license, birth certificate, etc.)
Develop transition plan for residents, alternative housing plans and/or link resident to appropriate housing programs and resources when resident moves out of the home
Collaborate with the multi-disciplinary Care Coordination team regarding resident strengths, needs, and standing in the program
Facilitate linkage to mental health, substance abuse, and medical services, and provide transportation when needed
Input, maintain, and organize detailed, accurate, high-quality documentation in resident files and database
Advocate on residents’ behalf for support services and support residents in decision-making and self-advocacy
Provide and/or coordinate crisis intervention assistance
Promote personal growth, independence, responsibility, and accountability among the residents in the housing program and inspire them to reach their full potential
Collaborate with the Residential Life Coordinators to ensure the residents’ optimal functioning in the residential program including upholding household requirements, establishing a system of accountability, and follow through on areas of change, modification, and/or engagement
Initiate, institute and keep residents accountable for improvement plans where
necessary/appropriate
Develop and maintain working relationships with local service providers, outreach workers, case managers, and collaborative agencies
Engage with external organizations to keep abreast of new, changing, and/or additional opportunities to ensure case management services and resources are appropriate, relevant, up-to-date, and applied to resident and program needs
Build rapport and respect with residents as foundation for professional relationships.
Utilize a variety of approaches as appropriate for care, guidance, intervention, and/or service delivery such as Trauma-Informed Care, Resident-Centered, Solution-Focused, and an empowering strengths-based approach
Listen attentively to resident concerns and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision
Model Harvest Home’s cultural values in communication, behavior, and professionalism
Attend all staff and program meetings, training, and events
Other duties as assigned
Qualities and Skills
Ability to work well both independently and collaboratively as a member of a multi-disciplinary service team
Skilled in Trauma-Informed Care, Resident-Centered, Solution-Focused, and an empowering strengths-based approach
High level of self-accountability and ethical standards
Resourceful, motivated self-starter with the ability to manage time well and work autonomously; to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with program, documentation, and organization responsibilities
Excellent critical thinking skills, solution-focused approaches, and crisis intervention skills with ability to exercise and model good judgment
Excellent communication skills
Strong relational skills with the ability to build rapport and trust quickly
Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
Proficiency in Project Management tools (Asana, Outlook calendar)
Ability to set, model, and uphold appropriate personal and professional boundaries and relationships with staff, residents, volunteers, and community providers
Education and Experience
BSW with 2+ years relevant experience; MSW; or other equivalent experience
Strong understanding of and experience with the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, permanent supportive housing model and evidence-based practices
Experience working with many of the following: high-risk populations, women, homelessness, pregnancy, infancy, victims of trauma, mental health, substance use, domestic violence, poverty, TAY, Foster care, DCFS, etc. in social welfare, social work, counseling, hospitality, and related fields Experience working with diverse, high-risk populations.
Preference given to candidates with human services experience in LA County and with knowledge of local agencies and organizations.
Preference given to candidates with knowledgeofor experience with infant/child development.
Other Requirements
Insured and reliable personal transportation, valid driver’s license, and clear driving record
Smart phone that is compatible with work-related apps
Comprehensive employment and criminal background check
Compliance with COVID-19 safety requirements
Job frequently requires sitting for extended periods of time
Must be able to lift 40 lbs
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