PRACTICE ASSISTANT
2 months ago
FLU CLINIC
Brewster,NY
M-F 8am - 5pm
Overhire
Position Overview:
Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to CareMount Medical's standards operationally and financially.
Add'l. Description
This is a Front desk position for this year's Flu Clinic. The Practice Assistant will be responsible for checking patients into the clinic and also verifying insurance. The clinic will start on 9/19 with training the week before starting 9/12. The hours will be Mon - Fri 8:00 - 5:00 with one evening until 7:00 pm and rotating Saturdays from 9:00 am to 1:00 pm.
Essential Duties and Responsibilities (including but not limited to the following):
- Provide quality Customer Service to the patients and visitors courteously and promptly.
- Verify and update patient account information according to Front Desk policy and procedures.
- Works routinely with the Insurance Verification team to maintain knowledge of Insurance and to ensure accuracy of information is being entered.
- Maintains work area and patient waiting room routinely and in a neat and orderly manner.
- Maintain knowledge of individual physicians scheduling requirements and preferences.
- Uphold a professional image and environment at the front desk.
- Provide patient support and respond to requests for information in a courteous and timely manner.
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
- Performs related work as required.
Qualifications and Education:
High School Graduate and minimum of two years' experience in Customer experience, preferably in a medical practice environment.
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