Consumer Lending Service Advisor

3 weeks ago


Cincinnati, United States Axelon Full time
JOB TITLE: CONSUMER LENDING SERVICE ADVISOR

Description :
  • Client Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation.
  • The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
  • The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem.
  • Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes

Hours and Work Schedule
  • Work Schedule: Mid Afternoon start time
  • Must work 1 weekend day


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