CX Business Analyst

2 weeks ago

Rancho Cordova, United States PTP Full time

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

Responsibilities

  • Contribute as a member of delivery teams for design, business case development, and testing
  • Develop detail design artifacts including page, form, and service descriptions
  • Participate in the detail design process to include research, note taking, and writing
  • Assist in conducting Joint Application Design (JAD) sessions
  • Assist in mapping requirements to designs, maintaining traceability through design stages
  • Collaborate with cross functional teams for optimal solutions
  • Support the management of client expectations through day-to-day interactions with clients
  • Provide thought leadership for improved business solutions for PTP customers
  • Guide client understanding of proposed solutions and the business value they will bring
  • Collaborate with client counterparts and resolving comments and issues
  • Help in controlling design scope
  • Write and execute test cases, including creating or finding test data
  • Own and drive the completion of project deliverables

 Requirements

  • 4+ years of business consulting experience, with 2+ years on large-scale projects
  • Expertise in writing page, form, and service designs using Microsoft Word
  • Expertise in creating page mockups using Microsoft Visio
  • Proficiency in tracking deliverables and items using Microsoft Excel
  • Strong attention to detail
  • Ability to run queries
  • Proactive approach to drive deliverable completion
  • Experience working in large, complex client environment
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience participating in web application design sessions with client staff

Desired Experience

  • Experience with Microsoft Azure DevOps
  • Experience facilitating client design sessions
  • Experience with Microsoft Teams
  • Experience with Microsoft OneNote
  • Experience with Microsoft Axure

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

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