Business Operations Development Manager

2 weeks ago

Conway, United States BRITESUN DATA SERVICES Full time

Job DescriptionJob Description

This independent, hands-on manager will be responsible for growing the business, recruiting and hiring, staff productivity, including training and instructing on department processes, motivating, and counseling as needed. In many cases, the responsibilities of this individual will include oversight of multiple departments and functional areas within the branch operations. Achievement of all service level commitments to CTDI’s customer will also be a critical component of this manager’s daily and on-going responsibilities.

  • Responsible for overseeing all operations.
  • Accountable for the financial performance of all of the operations within the branch.
  • Supervises and motivates personnel.
  • Support and enforce safety, company policies and procedures and SOP of operations staff
  • Manage reports, statistical analysis, and daily P&L reporting.
  • Ensure that quality standards are consistently met.
  • Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
  • Communicates with various levels of management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments.
  • Provide input of ideas for continual process improvements as well as implementation of new processes.
  • Manages and motivates personnel.
  • Train, motivate, and support leadership team in all areas of company and company and departmental procedures and expectations.
  • Coach and council employees on performance deficiencies and document as required.
  • Monitors all expenses and on time delivery performance.
  • Support and ensure compliance with safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
  • Other duties as assigned.

Our Technical Operations Manager plays a pivotal role in our organization by overseeing Service and Installation Managers across core divisions, driving cross-functional projects, and maintaining exceptional customer relations. Ideal candidates should bring 5-7 years of relevant experience, possess relevant education, demonstrate technical proficiency, and hold valued certifications.

Leadership and Oversight:

  • Provide direct leadership to Installation and Service Managers via regular check-in meetings, championing tailored training and certification programs, and offering guidance to address operational challenges and ensure alignment with corporate goals.
  • Foster a culture of collaboration and open communication among managers to encourage synergy across divisions.

Project Management and Strategic Planning:

  • Lead cross-functional projects, leveraging expertise from multiple departments to enhance operational efficiencies and integrate new technologies.
  • Define project scope, establish timelines, allocate resources, and closely monitor project progression to ensure on-time and on-budget deliverables.
  • Collaborate closely with leadership to develop and execute strategic and operational plans.

KPI Development and Monitoring:

  • Establish and regularly review KPIs to evaluate operational success, guide strategic decision-making, and identify areas for improvement.
  • Implement advanced monitoring tools and analytics platforms to collect real-time data, enabling agile responses to evolving business needs.

Customer Relations and Quality Control:

  • Uphold our company's reputation for rapid and reliable responses, ensuring all customer interactions consistently meet or exceed established service standards.
  • Develop and maintain CRM systems to streamline communication and enhance customer relationship management.
  • Create and enforce quality control procedures to ensure the consistent delivery of top-tier services and products.

Skills and Qualifications:

  • Industry Certifications (Low Voltage, ESA. NICET) are preferred.
  • Understanding of various project management methodologies such as Waterfall, Agile, and Kanban preferred.

Education and Experience:

  • 5-7 years of professional experience in operations and project management, with a proven track record of successfully overseeing multiple projects completed timely and within budget. Security and Fire Protection experience preferred.
  • Bachelor's degree in Business Management, Operations Management, Engineering, or a related field preferred.
  • Relevant certifications, such as Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), or CompTIA Project+, are preferred.

Compensation:

Salary
Bonus based on annual net growth

Company DescriptionSmall mobile Data Installation and RF Engineering company with diverse clients nationwide.Company DescriptionSmall mobile Data Installation and RF Engineering company with diverse clients nationwide.

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