Customer Support Engineer

3 weeks ago


Boston, United States Russell Tobin Full time



What are we looking for in our Customer Support Engineer?

The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. 

The full job description is below.
Location: 33 Avenue Louis Pasteur, Boston, MA 02115, United States
Duration: 3+ months  
Rate: $40 - 45/ hrs on w2

Job Description:  

Provides technical support in the development and implementation of customer applications and company products. Conducts onsite enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and thirdparty vendor products utilized in the customer's application/systems.

Critical Skills:

  • Strong interpersonal skills; strong team player with customer satisfaction focus
  • Ability to follow written and verbal directions
  • Read and understand technical bulletins and service manuals
  • Work under time constraints
  • Ability to operate personal computer to enter data and generate reports
  • Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
  • Experience performing maintenance and repairs on Waters LC and Agilent LC systems.

Basic Qualifications:

  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
  • High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair

Preferred Qualifications:

  • Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
  • Experience using Microsoft 365
  • 2+ years of laboratory and/or field service experience working with analytical equipment
  • Vendorissued certification on relevant laboratory equipment
  • General knowledge of laboratory safety practices.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: $40 - 45/ hrs on w2



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