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Customer Support Engineer

4 months ago

Boston, United States Russell Tobin Full time
Job DescriptionJob Description

The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer.

The full job description is below.
Location: 33 Avenue Louis Pasteur, Boston, MA 02115, United States
Duration: 3+ months
Rate: $40 - 45/ hrs on w2

Job Description:

Provides technical support in the development and implementation of customer applications and company products. Conducts onsite enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and thirdparty vendor products utilized in the customer's application/systems.

Critical Skills:

  • Strong interpersonal skills; strong team player with customer satisfaction focus
  • Ability to follow written and verbal directions
  • Read and understand technical bulletins and service manuals
  • Work under time constraints
  • Ability to operate personal computer to enter data and generate reports
  • Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
  • Experience performing maintenance and repairs on Waters LC and Agilent LC systems.

Basic Qualifications:

  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
  • High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair

Preferred Qualifications:

  • Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
  • Experience using Microsoft 365
  • 2+ years of laboratory and/or field service experience working with analytical equipment
  • Vendorissued certification on relevant laboratory equipment
  • General knowledge of laboratory safety practices.

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.