Accounts Receivable/Customer Service Rep

4 weeks ago

Randolph, United States Burke Distributing Full time

Accounts Receivable/Customer Service Rep

Prepare invoices for payment and perform accounts receivable and accounting functions according to established procedures. Responsibilities: Records daily receipts into computer, verifies deposits and postings to accounts receivable, distributes reports to various departments, scan checks to bank Resolves accounts receivable problems – assists interpreting, investigating and resolving accounts receivable problems or discrepancies with accounts; contacting customers to inform of delinquency; discussing any deviation from agreed client payment plans; obtaining appropriate approval to have open credits applied Maintains accurate records keeping track of name changes, mergers, address changes, etc. for all accounts; relaying all account change information to appropriate personnel/departments; duplicating, filing and retrieving accounts receivable materials as needed Ensures ABC credit compliance - communicates account credit status to both sales and operations department personnel in a timely manner; assists sales department in collection of funds when possible; representing Burke in the coordination of federal/state regulatory audits; informing other departments of any change in account credit status immediately Daily credit check with salesman Minimizes bad debt - work with Credit Manager in attempt to collect against delinquent accounts; managing bad debt write-offs against budget Prepares reports - completes all internal reports to assist in the cash flow management process; providing special reports reflecting current status of customer accounts upon request Dock sales and sample slips Switchboard Take phone orders and process them Scan invoices into DocStar EDI All other duties as assigned Required Skills: Ability to multi-task and prioritize work flow High level of accuracy and attention to detail Must be a team player with excellent oral and written communication skills Experience: Minimum of 2 years of related accounting experience Proficiency with MS Word and some spreadsheet experience Understanding of accounting software, email and general office equipment Behavioral Characteristics: Handles a number of repetitive routine tasks Works at a steady pace for accuracy and quality work Completes tasks before new ones are begun Works within defined standards and guidelines Makes decisions supported by management Communications are task based Team roles clearly defined, collaboration is minimal Demonstrates leadership based on consistent, accurate, and quality work output Core Values: Trust, Responsibility, Leadership, Teamwork, Enthusiasm, Safety

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