Deskside Support Technician

2 weeks ago

Spring, United States eTeam Full time
Responsibilities and Qualifications

On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*

Ensuring all Incidents/Requests are met within the agreed service targets.

Proactively monitors pending tickets and Performs installs, moves, adds and changes (IMAC) as required.

Provides face to face end user support and troubleshoot issues for IT products and services.

Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.

ccurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.

Performing asset inventory/stock related activities as needed.

Taking ownership of issues through to resolution on all appropriate requests.

Ensuring all Incidents/Requests are met within the agreed service targets

To provide hands and feet support to another Infrastructure support.

Providing on-site cover as part of a shift arrangement, covering off all areas of support.

Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

Orients new joiners on EUC systems.

Recommends and / or performs upgrades on systems (EUC supported devices) to ensure longevity.

Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.

ct as interface for other delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.

bility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.

Maintain healthy group dynamics.

Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.

Must be detail oriented and self-motivating.

Relationship Management internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.

Flexibility with respect to time client deliverables need to be met with a Can do attitude.

Be an advocate for the end user to ensure he or she receives high-quality and timely service and support.

Excellent problem solving / quantitative/ analytical skills.

Excellent understanding End User IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications i.e. Windows 7/10.

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Windows 7/10, MS Office, Outlook etc

Detailed understanding of IT Infrastructure in a Corporate Environment Server/Network/Database/Security.

Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides

Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues..

  • Pharmacy Technician Lab

    3 weeks ago

    Spring, United States PI Corporate Support Services Full time

    Job DescriptionJob DescriptionPharmacy Innovations is looking for a Lab Technician to join our team full-time. As a Pharmacy Technician working primarily in the lab, you will have the opportunity to positively impact the lives and health of others. We will train you to support the team’s ability to fill patient prescriptions promptly, safely, and...

  • Onsite Support Technician

    6 days ago

    Spring Grove, United States System One Full time

    Are you an experienced onsite support technician? Our client has a full-time opportunity, with great potential for permanent hire. Onsite Support Technician Responsibilities:Provide IT onsite support and also support remote facilities in the computer, network, and communication area in a timely manner. Configure and install PCs and other IT devices, as...

  • Desktop Support Technician

    2 weeks ago

    Silver Spring, United States Information Management Services Full time

    [Looking for a collaborative, fun company with room for growth? [Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed,...

  • Help Desk Technician

    4 weeks ago

    Spring, United States TWFG Insurance Full time

    **Job Title**:Help Desk Support **Location**: The Woodlands, TX - **On-Site, Monday-Friday **_ As a help desk technician your job duties will include the following: - Provisioning new laptops and desktops. - Troubleshooting PC issues both hardware and software related. - Troubleshooting PC peripherals. - Active Directory User creation and...

  • IT Technician

    2 weeks ago

    Spring, United States NIeto Technology Partners Full time

    Job DescriptionJob DescriptionWe are seeking an IT Technician to join our team! You will handle a variety of projects to support and improve the organization's network systems. We can provide leads, accounting support, techs, help desk support, and Senior Level Tech Support in all specialties.Responsibilities:Manage all aspects of the networking...

  • Commercial Pool Technician

    1 week ago

    Spring, United States Blue Water Recreational Services LLC Full time

    Job DescriptionJob DescriptionAre you passionate about maintaining pristine pools and ensuring a safe and enjoyable experience for all? We are seeking a dedicated and skilled Commercial Pool Technician to join our team and contribute to the maintenance and upkeep of our commercial pool facilities.Position: Commercial Pool TechnicianLocation: Spring Area,...

  • Additive Manufacturing

    4 weeks ago

    Spring, United States Knight Engineering Solutions (dba i-SOLIDS) Full time

    **Job Summary** Knight Engineering Solutions LLC dba i-SOLIDS is one of the largest and highest producing additive manufacturing (3D printing) facilities in the US. We are seeking full-time and part-time technicians to be a part of our operations team. **Responsibilities and Duties** - Operate, monitor, & maintain industrial 3D printers and support...

  • Audio Visual Support Techncian

    4 weeks ago

    Silver Spring, United States AlxTel, Inc. Full time

    Job DescriptionJob DescriptionCompany Overview:AlxTel is a leading technology company specializing in innovative telecommunications solutions. We are dedicated to providing cutting-edge services that empower businesses to thrive in the digital age. As part of our commitment to excellence, we are seeking a skilled and motivated NEC Technician to join our...

  • AAMCO Automotive

    4 weeks ago

    Spring, United States AAMCO Transmissions & Total Car Care (SpringKleinTomball, TX) Full time

    Job DescriptionJob DescriptionAs an Automotive & Transmission Technician, you will be working in a total car care repair center, with jobs ranging from standard maintenance to transmission, electrical diagnostics and everything in between. This position will be responsible for explaining technical diagnoses and needed repairs to service staff and team...

  • Audio Visual Support Techncian

    1 month ago

    Silver Spring, United States AlxTel, Inc. Full time

    **Company Overview**: AlxTel is a leading technology company specializing in innovative telecommunications solutions. We are dedicated to providing cutting-edge services that empower businesses to thrive in the digital age. As part of our commitment to excellence, we are seeking a skilled and motivated NEC Technician to join our dynamic team. **Position...

  • Central Services Technician I

    1 week ago

    Spring, United States Cellipont Bioservices Full time

    "Bridging innovation to cure."Developing and manufacturing your cell therapies from benchtop to bedside.SummaryCellipont Bioservices is a high-growth, cell therapy CDMO and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. We are in search of a Central Services Technician to join...

  • Environmental Health

    2 weeks ago

    Spring Green, United States The Adecco Group Full time

    The EHS Technician will provide support for the Safety Department. They will assist the Safety Manager in adhering to federal and state regulations and company safety and environmental policies. May work on the production floor or in the office to as EHS Technician, EHS, Mental Health, Technician, Environmental, Safety Manager, Healthcare, Staffing

  • Health Technician

    3 weeks ago

    Big Spring, United States Veterans Health Administration Full time

    Summary This vacancy will remain open until filled. The first cut-off date is 11/16/2023. Additional applications will be referred as needed. Incumbent is a staff Health Technician (HIS) aligned under the Physical Medicine & Rehabilitation Service/Audiology department. Incumbent is clinically supervised by a Staff Audiologist. Duties/responsibilities are...

  • Junior NOC Technician

    6 days ago

    Silver Spring, United States Logistics Integration Solutions (LIS) Full time

    LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities.Our organization is looking for an experienced NOC Technician for a (1-3) years contract position in Silver Spring, MD.*The shifts are Sunday – Wednesday...

  • Junior NOC Technician

    7 days ago

    Silver Spring, United States Logistics Integration Solutions (LIS) Full time

    LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities.Our organization is looking for an experienced NOC Technician for a (1-3) years contract position in Silver Spring, MD.*The shifts are Sunday – Wednesday...

  • Junior NOC Technician

    4 days ago

    Silver Spring, United States Logistics Integration Solutions (LIS) Defunct Full time

    LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities. Our organization is looking for an experienced NOC Technician for a (1-3) years contract position in Silver Spring, MD. The shifts are Sunday - Wednesday...

  • Program Support Specialist

    2 weeks ago

    Silver Spring, United States SoBran Full time

    Responsibilities of this position are that of a Program Support Specialist with a focus in the Veterinary Technician area for SoBran's animal care contracts the MD/DC/VA area.DESCRIPTION OF DUTIES:Primary duties may include the following:*All employees are expected to arrive to work at the time specified for the position to which they are assigned. Work...

  • Program Support Specialist

    4 days ago

    Silver Spring, United States SoBran Full time

    Responsibilities of this position are that of a Program Support Specialist with a focus in the Veterinary Technician area for SoBran's animal care contracts the MD/DC/VA area.DESCRIPTION OF DUTIES:Primary duties may include the following:*All employees are expected to arrive to work at the time specified for the position to which they are assigned. Work...

  • Maintenance Technician

    2 days ago

    Spring Lake, United States Supreme Machine Product Full time

    Job DescriptionJob DescriptionWe are looking for Maintenance Technician to join our team! This is a great opportunity for growth and development.Responsibilities include troubleshooting, repair, and preventative maintenance on CNC, Hydromat, Multi-spindle CNC, Davenport, ZPS, Screw Machine and other similar type equipment, to ensure continuous production...

  • Surgery Technician II

    4 weeks ago

    Silver Spring, United States SoBran, Inc. Full time

    Job DescriptionJob DescriptionOVERVIEW: Responsibilities of this position are that of a Surgery Technician II for the WRAIR/NMRC, Animal Care Project. These responsibilities include all activities required for the proper care and maintenance of on-site animals and support of animal surgeries. All employees are expected to perform their duties as assigned,...