Onsite Support Technician
3 weeks ago
Are you an experienced onsite support technician? Our client has a full-time opportunity, with great potential for permanent hire.
Onsite Support Technician Responsibilities:
Provide IT onsite support and also support remote facilities in the computer, network, and communication area in a timely manner.
Configure and install PCs and other IT devices, as needed.
Work with internal team, outside contractor(s) and other external sources for quotes to fulfill demands and requests.
Provide support for mobile devices, RingCentral, and other phone systems.
Diagnose and repair computer and network system related problems.
Determine hardware, software, or network related issues.
Work with the Service Desk, maintenance shops, process automation, and other teams to resolve problems in a timely and accurate manner.
Participate in on-call rotation for infrastructure off hour coverage.
Update and complete service requests in tracking system for all queues assigned.
Onsite Support Technician Required Skills/ Experience:
Associate degree or above in Computer Science, Technical, or other relevant discipline or equivalent experience in IT
Two (2) years of Information Technology coursework; networking; hardware; and software technology; or equivalent experience and certifications.
Two (2) years or more related IT or Help Desk experience is preferred.
Self-motivated, confident, and able to work independently.
Experience with various mobile device OS systems (i.e. Android, iOS products such as iPhones, iPads, etc.).
Basic PC troubleshooting knowledge and familiarity with local networking.
Experience working with Active Directory.
Very strong knowledge of video conferencing concepts, MS Windows, PC Hardware, VOIP, and other technology.
#M1
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