Security Dispatcher

3 weeks ago


Minneapolis, United States Hennepin County Medical Center Full time

SUMMARY

Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights. Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.
A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).   RESPONSIBILITIES
  • Receive emergency and non-emergency calls for security service and medical assistance
  • Prioritize calls and initiate appropriate action based on incident type and importance
  • Contact police, fire, ambulance in emergency situations and coordinate proper response
  • Dispatch security officers or other personnel using two-way radio or telephone
  • Operate and monitor a wide range of moderately complex computer driven equipment, including
  • systems for life/safety, security alarm, closed circuit television and building automations
  • Query callers to obtain detailed incident information, record duties and activities
  • Generate reports, maintain records, and perform data entry functions
  • Operate multi-line telephone system
  • Notify appropriate managers or supervisors of critical conditions on a 24-hour basis
  • Performs other duties as assigned but only after appropriate training


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