Resident Services Coordinator

4 weeks ago

Framingham, United States Lincoln Property Company Full time

Overview If you love making people feel at home, you'll love working at Willow Bridge Property Company. Whether you're just starting your career or joining later in your journey, we're eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management. Willow Bridge is currently hiring for an experienced Assistant Property Manager to oversee the implementation of lease renewal and resident retention programs, and the analysis of leasing reports. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today. Responsibilities The responsibilities of the Assistant Property Manager are as follows: Assist with accepting move out notices, service requests and resident transfers. Responsible for implementing lease renewal and resident retention programs. Manage resident relations issues, which includes taking resident phone calls, requests and concerns. Analyze weekly leasing reports and forecast occupancy trends. Assist with developing and tracking marketing strategies, including advertising, promotions and publications. Manage rent collections, late notices and posting rent. Review and inspect vacancies, make-ready apartments and models. Inspect the property for community policy violations, needed repairs and overall landscaping. Additional duties as assigned. Qualifications The qualifications for an Assistant Property Manager are as follows: A minimum of 1 year of related leasing or property management experience. High school diploma or equivalent is required. Bachelor's degree is preferred. Excellent interpersonal communication skills, including the ability to motivate and lead a team. Proficiency in Microsoft Office (Word, Excel). Able to multitask and meet deadlines in a timely and organized manner. Must be able to work a flexible schedule, including weekends. Must be able to tour the community with clients, which includes walking the property and climbing stairs. This role MAY require a valid driver's license. Benefits Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

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